New variable for Call Recording Filename - FTP Upload
A new variable$statisticsparta_idcontaining the ID of the StatisticsPartA record for the call has been added to the FTP upload filename variables for call recordings.
IMAP Mail Connector - Inbox folder for a New Client must be created automatically
The inbox folder for a new client would not always be created when a client was created then an IMAP connector was created. This problem has been fixed.
A new report variant of ACD-G-002 has been produced. The report contains one table per selected ACD group instead of one table for all of the selected ACD-Groups.
The cut and paste javascript code for the integration of the video server now uses the correct domain name as configured in the client master data instead of an example domain.
The parameterPortal.TaskScheduler.MaxAgeDayscontrols the new cleaner for the task scheduler. This cleans up tasks which are in the DONE state and are older than the configured number of days. Note, that tasks which are reqired as templates for cloning should simply be set to the READY state and deactivated. Do not leave a task in DONE if it is to be used for a clone.
IVR / Workflow GUI - all Categories of objects and objects now sorted alphabetically
The object categories and the contained objects in the sidebar of the GUI (object selection) are now sorted alphabetically for the user’s selected language.
IVR GUI - "Close" button cut off (slightly) when the popup is dynamically resized
In some IVR GUI objects, when a selection is made the size of the popup changes. This could result in the “Close” button being still visible, but slightly cut off at the bottom of the popup. This problem has been fixed.
Call Log Analyser - now provides access to all legs of a call
The call log analyser now provides access to the detailed r5 logs for all legs of the call. Within the web based call log for the main leg of the call, links are provided which show the logs of the related processes.
Teams Profiles - Roll out Teams Rules to the users of a client in a wide-ranging and efficient manner.
The new Teams profiles feature allow the client administrator to create Teams profiles. Within the profile, he can create Teams rules and assign users. User assignment can be the other way round: from the Users master data.
Another function is added which is the ability to copy Teams profiles from a source profile. Also, the ability to copy Teams rules from a source user.
Reports - ACD-G-003-002 - Voicemail and callback calls are counted even thought events are not created.
Voicemails and callbacks that was not generating a media event because nothing was recorded or the recording was too short were counted in the report. This has now been fixed.
Acd Supervisor - the supervisor should not be able to change restricted agent status via Quick Status Buttons.
Before, in supervisor view → All/Active Agents → Quick Status Buttons, the supervisor was able to change his or other agents statuses to statuses that are restricted in the logged in group. this bug has been fixed.
Teams Presence Connector - Exception when Name is too long.
The Teams presence connector was returning an error when the agent/user name is too long (More than 64 characters). This has been fixed now and the maximum length of the name is set to 256 characters.
The task scheduler provides the capability to run tasks at scheduled times, optionally repeating them as required.
It has the following capabilities:
Run a telephony task on a specified date and time by making an outbound call to a destination and starting the application configured on a service number
Run a workflow task on a specified date and time by starting a background daemon process and running a workflow (GUI) application
Reschedule the task on completion for a time in the future
Retry the task if it fails to start or fails to complete
Start an error task (as a background process) if the task exceeds the maximum number of tries before it completes
Chatbot - bot services do not restart after reboot automatically.
Before this fix, the chatbot services were not restarted automatically when rebooting the chatbot server. This has been fixed and all active chatbot services will restart automatically after the reboot.
ACD Group Action "Call Back or Voice Mail" - Change to statistics
Previously, if the group action “Call Back or Voice Mail” was used, the statistics would always count the resulting event as a callback, even if it was a voice mail. Now, once the user has made the choice by DTMF, the type of group action is changed in the statistics table to the actual type of event booked.
Dialler - User stucks in TAC status and not able to call dialler contacts.
The user is not able to call dialler contacts because he is stuck in TAC status. To reproduce this problem, you need to do an outbound call from a callback event and set a TAC, then start a dialler.
The user is not able to set a result code and the popup hangs. This problem has been fixed.
IVR: the object Run Scripts terminates the call in case of command error.
The IVR object Run Script ended the call when the script triggered errors. This has been fixed and the IVR object has now an error output. Please note, this will require replacement of the object in routing applications if you wish to take advantage of the error output.
ACD-Transaction-Codes-Report 3 - ACD-TAC-003 - missing spaces between TAC counters and date
ACD-Transaction-Codes-Report 3 - ACD-TAC-003 - there were missing spaces between the TAC counters in the TAC warning when the maximum number of TACs was exceeded, and also between the date output in the header. This problem has been fixed.
Field "Overwrite CRM-Url with CRM-Url from IVR" is displayed in Standalone, Configuration AND Agent groups.
The field “Overwrite CRM-Url with CRM-Url from IVR” is displayed in Standalone, Configuration AND Agent groups, while it should only be displayed in standalone and configuration groups. This has been fixed.
Outbound Call Handling - Persistent No Answer and Persistent Busy and Calls Tab Changes in Agent Home
The persistent busy and persistent no answer displays are no longer applied to outbound calls.
For outbound calls, the calls tab in Agent Home now displays the outbound text corresponding to the CONNRES for outbound calls, and not the group end reason. The agent end reason is left empty for outbound calls.