changes.mady.by.user jtel Support
Saved on 2021-11-02
Saved on 2022-03-14
B - AcdGetACDTransferAgentCalls_Agent
Criteria Used (see also B - ACD Agents KPIs )
Description
b.bTransferAgent = 1
ORb.bTransferExternalNumber = 1
Total inbound and outbound calls transferred to the agent from another agent .
...