Sv translation

language	en

Implementation

To create a new Apex class, access Setup in SalesForce, and type in "Apex" in the quick search box.

Select "Build ... Develop ... Apex Classes".

Create a new class. Add the following code:

Translations Ignore

Code Block

language	java
title	Sample Apex writeCallStatistics

@RestResource(urlMapping='/jtelACD/writeCallStatistics')
global with sharing class JTELACD_WriteCallStatistics {
     
     
    public static DateTime convertISO8601( String iso8601_ts ) {
        DateTime dt = (DateTime) JSON.deserialize( '"' + iso8601_ts + '"', DateTime.class );
        return DateTime.newInstance( dt.getTime() );
        // NOTE: return dt does not work!
    }     
    
    public class JTELCallStatistics {
        public String SalesForceID;
        public String AgentUID;
        public Integer bOutbound;
        public String CallerID;
        public String ServiceNumber;
        public String ServiceName;
        public String AcdAgentGroupsName;
        public String AcdConfigurationGroupsName;
        public String dtCallStart;
        public String dtCallAlert;
        public String dtCallConnected;
        public String dtCallEnd;
        public Integer nDuration;
        public Integer CONNRES;
        public Integer Cause;
        public String TransactionCodeExportKey;
    }
     
    @HttpPost
    global static String doPost() {
        RestRequest req = RestContext.request;
        RestResponse res = RestContext.response;
 
        try {
            // Deserialize the JSON
            JTELCallStatistics callStatistics = (JTELCallStatistics) System.JSON.deserialize( req.requestBody.toString(), JTELCallStatistics.class );
             
            // Create a new task, and full some of the fields
            if( ( callStatistics.CONNRES == 1 ) ) {
                Datetime dtConnected          = convertISO8601( callStatistics.dtCallConnected );
                Task task                     = new Task();
                task.ActivityDate             = dtConnected.date();
                task.CallDisposition          = 'Completed';
                task.Subject                  = 'Call with Agent ' + callStatistics.AgentUID;
                task.Description              = 'Agent Group ' + callStatistics.AcdAgentGroupsName + '\r\nConfiguration ' + callStatistics.AcdConfigurationGroupsName;
                task.CallType                 = callStatistics.bOutbound <> 0 ? 'Outbound' : 'Inbound';
                task.CallDurationInSeconds    = callStatistics.nDuration;
                task.Status                   = 'Completed';
                task.Type                     = 'Call';
         
                // Link to sales force record
                task.WhoId                    = callStatistics.SalesForceID;
             
                // Insert
                insert task;
            }
        }
        catch( Exception e ) {
            res.statusCode = 500; // Internal server error
            return e.getMessage();
        }
 
        // All OK
        res.statusCode = 200;
        return null;
    }
}

CURL Test

First of all, obtain an OAUTH Token, see Testing with CURL.

The following CURL command can be used to test this API:

Translations Ignore

Code Block

language	powershell
title	CURL - writeCallStatistics Test

curl --silent -i -X POST -d '{ "SalesForceID" : "<SalesForceRecordId>", "AgentUID" : "test.agent@example.com", "bOutbound" : 0, "CallerID" : "4989461495011", "ServiceNumber" : "49800123456", "ServiceName" : "Test Service", "AcdAgentGroupsName" : "Sales", "AcdConfigurationGroupsName" : "Sales", "dtCallStart" : "2018-03-16T16:45:00", "dtCallAlert" : "2018-03-16T16:45:02", "dtCallConnected" : "2018-03-16T16:45:10", "dtCallEnd" : "2018-03-16T16:50:10", "nDuration" : 300, "CONNRES" : 1, "Cause" : 16, "TransactionCodeExportKey" : "Offer Made" }' --header "Content-Type: application/json" --header "Authorization: Bearer <OAUTH_TOKEN>" --header "Connection: Close" "https://<SALES_FORCE_INSTANCE_URL>/services/apexrest/jtelACD/writeCallStatistics"

Sv translation

language	de

Status

colour	Red
title	This page is only available in English

Sv translation

language	fr

Mise en œuvre

Pour créer une nouvelle classe Apex, accédez à Setup dans SalesForce, et tapez "Apex" dans la boîte de recherche rapide.

Sélectionnez "Construire ... Développer

Implementation

To create a new Apex class, access Setup in SalesForce, and type in "Apex" in the quick search box.

Select "Build ... Develop

... Apex Classes".

Image Modified

Create a new class. Add the following code:

Créer une nouvelle classe. Ajoutez le code suivant:

Sample Apex writeCallStatistics

Translations Ignore

Code Block

title
language	java

Exemple d'écriture ApexCallStatistics

@RestResource(urlMapping='/jtelACD/writeCallStatistics')

 global with sharing class JTELACD_WriteCallStatistics {

 public static DateTime convertISO8601(

String iso8601_ts )

public static DateTime convertISO8601( String iso8601_ts ) { DateTime

{ DateTime dt = (DateTime) JSON.deserialize( '"' + iso8601_ts + '"', DateTime.class );

return DateTime.newInstance( dt.getTime() );

// NOTE: return dt does not work!

 } public class

}

JTELCallStatistics { public String SalesForceID;

public String AgentUID; public

Integer bOutbound;

public

class

String

JTELCallStatistics

CallerID;

{

public String ServiceNumber; public String

ServiceName; public String

SalesForceID

AcdAgentGroupsName;

 public String AcdConfigurationGroupsName; public String

dtCallStart; public String

AgentUID

dtCallAlert;

 public String dtCallConnected; public String dtCallEnd;

public Integer

bOutbound

nDuration;

 public Integer CONNRES; public Integer

Cause; public String

CallerID

TransactionCodeExportKey;

 } @HttpPost global static String doPost() { RestRequest

public

req

String

ServiceNumber

RestContext.request;

 RestResponse res = RestContext.response; try { //

public

Deserialize

String

the

ServiceName;

JSON JTELCallStatistics callStatistics =

public String AcdAgentGroupsName; public String AcdConfigurationGroupsName; public String dtCallStart; public String dtCallAlert; public String dtCallConnected; public String dtCallEnd; public Integer nDuration; public Integer CONNRES; public Integer Cause; public String TransactionCodeExportKey; } @HttpPost global static String doPost() { RestRequest req = RestContext.request; RestResponse res = RestContext.response; try { // Deserialize the JSON JTELCallStatistics callStatistics = (JTELCallStatistics) System.JSON.deserialize( req.requestBody.toString(), JTELCallStatistics.class ); // Create a new task, and full some of the fields if( ( callStatistics.CONNRES == 1 ) ) { Datetime dtConnected = convertISO8601( callStatistics.dtCallConnected ); Task task = new Task(); task.ActivityDate = dtConnected.date(); task.CallDisposition = 'Completed'; task.Subject = 'Call with Agent ' + callStatistics.AgentUID; task.Description = 'Agent Group ' + callStatistics.AcdAgentGroupsName + '\r\nConfiguration ' + callStatistics.AcdConfigurationGroupsName; task.CallType = callStatistics.bOutbound <> 0 ? 'Outbound' : 'Inbound'; task.CallDurationInSeconds = callStatistics.nDuration; task.Status = 'Completed'; task.Type = 'Call'; // Link to sales force record task.WhoId = callStatistics.SalesForceID; // Insert insert task; } } catch( Exception e ) {

(JTELCallStatistics) System.JSON.deserialize( req.requestBody.toString(), JTELCallStatistics.class ); // Create a new task, and full some of the fields if( ( callStatistics.CONNRES == 1 ) ) { Datetime dtConnected = convertISO8601( callStatistics.dtCallConnected ); Task task = new Task(); task.ActivityDate = dtConnected.date(); task.CallDisposition = 'Completed'; task.Subject = 'Call with Agent ' + callStatistics.AgentUID; task.Description = 'Agent Group ' + callStatistics.AcdAgentGroupsName + '\r\nConfiguration ' + callStatistics.AcdConfigurationGroupsName; task.CallType = callStatistics.bOutbound <> 0 ? 'Outbound' : 'Inbound'; task.CallDurationInSeconds = callStatistics.nDuration; task.Status = 'Completed'; task.Type = 'Call'; // Link to sales force record task.WhoId = callStatistics.SalesForceID; // Insert insert task; } } catch( Exception e ) { res.statusCode = 500; // Internal server error

return e.getMessage();

// All OK

res.statusCode = 200;

 res.statusCode = 200; return null;

}

Test CURL

TestFirst of all, obtain an OAUTH Token, see

Tout d'abord, obtenez un jeton OAUTH, voir Testing with CURL.

The following CURL command can be used to test this API:

La commande CURL suivante peut être utilisée pour tester cette API:

writeCallStatistics Test

Translations Ignore

Code Block

language	powershell
title	CURL -

écrire le test CallStatistics

curl --silent -i -X POST -d '{ "SalesForceID" : "<SalesForceRecordId>", "AgentUID" : "test.agent@example.com", "bOutbound" : 0, "CallerID" : "4989461495011", "ServiceNumber" : "49800123456", "ServiceName" : "Test Service", "AcdAgentGroupsName" : "Sales", "AcdConfigurationGroupsName" : "Sales", "dtCallStart" : "2018-03-16T16:45:00", "dtCallAlert" : "2018-03-16T16:45:02", "dtCallConnected" : "2018-03-16T16:45:10", "dtCallEnd" : "2018-03-16T16:50:10", "nDuration" : 300, "CONNRES" : 1, "Cause" : 16, "TransactionCodeExportKey" : "Offer Made" }' --header "Content-Type: application/json" --header "Authorization: Bearer <OAUTH_TOKEN>" --header "Connection: Close" "https://<SALES_FORCE_INSTANCE_URL>/services/apexrest/jtelACD/writeCallStatistics"

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