B - AcdGetACDTransferAgentCallsDuration_Agent Criteria Used (see also B - ACD Agents KPIs ) | Description |
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SUM(b.dtCallEnd - b.dtCallConnect) b.bTransferAgent = 1 OR b.bTransferExternalNumber = 1 b.CONNRES = 1 | Total duration of inbound and outbound calls transferred to the agent from another agent. |
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