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And the $caller value of 498946149500.
Agent Home Improvement on callback handling. | When a call is made from a callback event associated with an Agent Group, the ACD group used to make the call (i.e. set the outbound telephone number) now can be selected from the call dialog – a configuration or standalone group can be selected. JTELDEV-6346 | No information is showed in case of a login error when the configuration is not correct. | No information is showed in case of a login error when the configuration is not correct. This problem has been fixed by displaying the full exeption message in the login dialog. JTELDEV-6350 | Task Scheduler - error in server process (no effect on actual running of the tasks) | An error was produced in the server console when a task was scheduled and the error task was to be run. If not configured, this would result in an error in the telephony server console. Note: the rescheduling of the task would proceed as normal so there was no impact produced. This problem has been fixed. JTELDEV-6342 | Manual Callback - Add custom variables to manual callback body text | It is now possible to add custom data to the body of a manual callback, which may come from an external system or user inputs in the IVR. This is performed in two steps:
For example: saving the following JSON Data to the call: * { “customerNumber“: “123456”, “customerName”: “John Doe“}* will provide the variables $jsonData.customerNumber and $jsonData.customerName which can be used in the Long Text for the callback event. JTELDEV-6343 | jrest - Routing Application Runner selects incorrect server | When using the the routingrunner function: *rest/v1.0/ {clientsID}/routingrunner/run/ {routingApplicationsID}* the REST API could select the incorrect server to run the application in a multi-server environment. This problem has been fixed. JTELDEV-6332 | Chat - Send chat event to Agent or Group does not remove the event from the first agent. | When sending a chat event to another Agent or Group, the event remains open in the first agent and he can still send messages to the client, close, hangup and do all actions. This has been fixed, the event now disappears from the first agent and the view is redirected back to the previous page. JTELDEV-6331 | JSESSIONID in the URL should be ignored by the webserver | In some cases, the session ID could be added to the URL by the browser. The server incorrectly included this in redirects causing an ajax exception. This problem has been fixed. JTELDEV-6325 | Request Callback - Duplicate Callback Prevention Error | When an anonymous caller created a callback twice, the first created callback would erroneously be commented with “Caller requested another callback” when using request callback variant 1 and 3. This problem has been fixed. JTELDEV-6324 | Voice Mail Transcription - did not add transcription to voice mails sent by email | The Voice Mail Transcription did not add transcription to voice mails sent directly by email (distribute via ACD was set to false). This problem has been fixed. JTELDEV-6315 | Mini-Client - no sound was played on an incoming chat | The Mini-Client (both executable and web) did not play a sound when an incoming chat was received. This problem has been fixed. JTELDEV-6314 | Chat: both chat icon and event icon flashes when chat event comes in | The event and chat icons both flash when a chat event is coming up. This problem has been fixed. JTELDEV-6313 | New Tab Current Calls in Agent Home and MiniClient | A new tab “Current Calls” has been added to Agent Home and the Mini Client. This tab shows the current calls which are in the queue waiting in all ACD groups the agent is a member of. Agent Home On the left hand side of the call “card”, the following information is shown:
The right hand side of the “card” shows the following information:
The right hand side of the “card” can be customized using AsciiDoc by defining the Clients Parameter Layout.AgentHome.CurrentCalls.Call Mini Client On the left hand side of the call “card”, the following information is shown:
The right hand side of the “card” shows the following information:
The right hand side of the “card” can be customized using AsciiDoc by defining the Clients Parameter Layout.MiniClient.CurrentCalls.Call Call Pick-Up Agents can “pick” the call from the queue. The requirements for the agent are:
Using this function is usually better when in the status “pause” or another status, where new calls will not be routed to the agent directly by the system. JTELDEV-6306 | Media Events - Add custom variable to Callback and Voicemail body text | This feature allows adding custom data to the body of a Callback / Voicemail media event, which may come from an external system or user inputs in the IVR. This is performed in two steps:
For example: saving the following JSON Data to the call: * { “customerNumber“: “123456”, “customerName”: “John Doe“}* Will provide the variables $jsonData.customerNumber and $jsonData.customerName which can be used in the Long Text for the voice mail or the callback event. JTELDEV-6302 | Workflow Connectors and Monitor Points - Complete removal from system | Workflow Connectors and Monitor Points have been removed from the system. Use the task scheduler instead, which has greater functionality. JTELDEV-6301 | TrafficManagementPolicies - Complete Removal from System | Traffic management policies are no longer supported by the system. This feature, typically used in older IN (Intelligent Network) systems should now be implemented using an appropriate solution in an SBC where required. JTELDEV-6299 | Routing Applications - No Longer Supported Routing Objects | The following legacy routing objects have been completely removed:
These functions were never officially released. Greater functionality is already provided using existing, more powerful objects. JTELDEV-6297 | Routing Applications - No Longer Supported Routing Objects - Hotbutton | All Hotbutton support has been removed from Release 3.34 onwards. JTELDEV-6281 | New Workflow Objects: AcdEvent Create Advanced and SalesForce Generic Query | Two new workflow objects have been created:
AcdEvent Create Advanced allows for the creation of ACD events specifying the following parameters:
It is recommended, that the previous version of the object, AcdEvent Create, no longer be used. See this wiki page for further details: SalesForce Generic Query provides a totally generic API which can be used to communicate with SalesForce endpoints. It could be used, for example, to replace the existing SalesForce getCallerInformation queries. It can use any REST endpoint defined in the SalesForce instance, including endpoints which are not necessarily created using Apex but other methods such as flows. The following parameters can be speciffied:
The object has four outputs, which are selected depending on the return value of the REST API called:
For 200 OK and 300 Multiple Choices the JSON parser is used to parse any returned and valid JSON information into variables which are provided to the workflow as variables of the form $SalesForce.xzy where xyz is the name of the actual JSON field provided. See this wiki page for further details: JTELDEV-6295 | IVR Object Last Call Information - Additional fields and Query Option | The IVR Object Last Call Information has been expanded to include the following new option:
The following new variables are now provided by the object:
JTELDEV-6285 | ACD-S-002 - Service Numbers Report 2 - excel variant uses wrong template | The report ACD-S-002 - Service Numbers Report 2 - excel variant used the wrong template. This problem can be mitigated by deleting the file //acd-store/shared/Data/system/jasper/Statistics_ServiceNumbersReport2.xls.jrxml and is automatically fixed when an update to this version is performed. JTELDEV-6265 | Chat Server - erroneous behaviour when forwarding a chat to an ACD group | Two issues were fixed in this ticket. Scenario: Incoming chat from customer distributed to an agent. The receiving agent is the only logged in agent in the group. Use Case 1:
Result:
Use Case 2:
Result:
Both these problems have been fixed. JTELDEV-6288 | CORS problem in Miniclient EXE using external login service | A CORS problem could occur when using the Miniclient EXE in combination with an external identity provider (reproducable with Octa). The mini client no longer sends stored cookies to external URLs, such as those of the identity provider’s login service, which prevents this issue. JTELDEV-6286 | Unnecessary reference to log4j 1.4 in jtel portal | An unnecessary reference to an unused library caused log4j version 1.4 jar to be present in the portal war file. This dependency has been removed. Please note, it is not necessary to patch existing installations, as the file was never used by the webserver. JTELDEV-6279 | Azure Authentication - After logging in, the tiles are displayed in the wrong language. | When you login with Azure authentication, the tiles in the main view are sometimes displayed in the wrong language. This problem has been fixed. JTELDEV-6273 | Supervisor/Agent Home - Missing some components with Azure Login | When you logged in with Azure, not all required components are displayed in the Supervisor and Agent Home. This problem has been fixed. JTELDEV-6257 | Report subscription - Incorrect attachment. | In some cases, the wrong file was sent via email for a report subscription. This problem has been fixed. JTELDEV-6269 | InputASR Object - Add a new timeout: Timeout Between Words. | In the IVR object InputASR, a new timeout has been added - “Timeout Betweeen Words“. This timeout defines the maximum value of silence between words. The default value is 1500 ms. Once this timeout has occurred, the ASR will calculate the final result. JTELDEV-6266 | MiniClient EXE - User-Agent http request header is configurable in config file | A new parameter was introduced to the the MiniClient configuration file:
If the value is not empty, this overrides the user agent header used by the mini client EXE browser when it makes requests. If not configured, the value used is as follows: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36 JTELMiniclient/2.0 JTELDEV-6262 | Wallboard URLs broken when Azure login force is configured | The wallboard URL was not accessible if the client account was setup to force Microsoft Azure login using portal.Login.Azure.Force This problem has been fixed. JTELDEV-6258 | Azure Login - not possible to remove login button | It was not possible to remove the azure login button from the login screen, even if there was no azure authority configured in the client account. This problem has been fixed. JTELDEV-6235 | Chatbot - Problem displaying special characters | Chatbot - there was a problem displaying special characters received from the chatbot. This problem has been fixed. JTELDEV-6261 | TTS Engines - irritating sort order of engines in the IVR GUI | The TTS Engine list in the IVR GUI dropdown lists was not sorted correctly. This resulted in de-AT and de-CH being at the bottom of the list, instead of above de-DE for example. This problem has been fixed. JTELDEV-6260 | TTS and ASR Languages for de-AT and de-CH added | The necessary language definitions to use de-AT (Austrian German) and de-CH (Swiss German) with both ASR and TTS have been added to the portal. JTELDEV-6254 | FTP Upload - Upload call recordings into a second FTP server if configured in a second Client. | It is now possible to configure a second FTP server so call recordings can be uploaded to a second FTP server. This is performed by creating a second client, then adding a Client parameter FTP.CallRecordings.CopyJob.ClientsID in the first client which contains the Clients.ID of the new client. The credentials for the new FTP server are created in the second client account, and the FTP jobs will be copied from the first client to the second client, resulting in two uploads. A further parameter FTP.CallRecordings.CopyJob.UsersIDs can be used to constrain the users for which the job is copied. This parameter is provided as a comma separated list. NOTE: do not put any spaces or other characters between the IDs - this will not work. Examples: Good: 1,2,3,4,5 BAD: 1, 2, 3, 4, 5 JTELDEV-6255 | ACD Supervisor - Rendering of Column Values with Thresholds and Coloring | It is now possible to color values displayed in the tables of the ACD supervisor using flexible thresholds and coloring. For example, if the service level drops below 60% it could be shown in red, below 80% in yellow, otherwise in green. For more information please see this page: https://wiki.jtel.de/x/AgBrBg JTELDEV-6248 | Supervisor - Cockpit Variables - very long name prevents operation of sliders | If a cockpit variable had a very long name, then the text would overflow out of the tile in the supervisor covering the previous slider (the one rendered above). This would prevent operation of the slider control. This problem has been fixed - the name is now truncated, the full name of the cockpit variable can be seen by moving the mouse over the shortened text. JTELDEV-6233 | Call Log - Problem displaying special characters | There was a problem with the display of special characters in the call log. This problem has been fixed. JTELDEV-6227 | Customizable Display Possibilities for Calls in Agent Home and Mini Client and usage of JSON Stuctured Data in Calls | It is now possible to customize three areas in agent home and the mini client, for the actual information displayed when a call is received. The level of customization is high, the display of the information is based on asciidoc - a variant of a markdown language. With this highlighting and coloring is possible, tables can be displayed, and and number of individual links can be added. Even the display of graphics hosted on a separate server is possible. Customization can either be applied globally, or on an individual ACD Group basis. Using the feature on an individual ACD group allows, for example, the greeting and group specific information or links to be displayed. JSON data call be attached to the call in the IVR call flow, enabling much more data to be attached than previously. For example, a complete customer record with name, address and contact details, purchased products, etc. could be attached and displayed using an asciidoc template. Changes were made to the IVR object Save additional Info and Userdata - see here for details: https://wiki.jtel.de/display/JPW/Save+addit.+Info+and+Userdata Documentation on how the customization is performed, is available here: https://wiki.jtel.de/display/JPW/Customization+of+Agent+Home+and+Mini+Client+Displays JTELDEV-6212 | Login: Language ID incorrect when logging in by cookie | The language ID was set incorrectly when logging in via a cookie JTELDEV-6147 | JTELStats2 - CompressedACDB15 and CompressedACDBDay | JTELStats2 now contains two now compression routines - CompressedACDB15 and CompressedACDBDay tables are provided which compress the statistics based on an ACD Groups view of the calls. This means that for example, if a call is transferred from one group to another, it will be counted twice in the report. This type of counting is useful, for example, when using some personell planning tools which require a group / queue based view of the data for predicting the number of required agents. See https://wiki.jtel.de/x/fIhhB for more details. JTELDEV-6146 | JTELStats2 - CompressedA15 and CompressedADay | The following fields have been removed from both CompressedA15 and CompressedADay: GroupTransfer_OK_Time_CallStart_CallConnect_Total JTELDEV-6140 | Call Transfer - Blind Transfer - incorrect AcdStatisticsPartBID used in StatisticsPartB record | When a call transfer from one ACD group was made by an agent to another ACD group using blind transfer - the incorrect AcdStatisticsPartBID was used in the StatisticsPartB record. This problem has been fixed. JTELDEV-6139 | AcdStatisticsPartB - New Field AcdGroupEntryReasonsID | A new field AcdGroupEntryReasonsID has been added to the ACD statistics table AcdStatisticsPartB. It can take the following values: NULL = The call was routed directly to the acd group and this is the first acd group the call has been processed in 1 = The call was routed to the ACD group due to an agent making a call transfer from one group to another group (blind or assisted) 2 = The call was routed to the ACD group by a group rule overflowing from one group to another 3 = The call was routed to the ACD group by the IVR and this was not the first group the call was processed in (so the call was in the ACD, left to go back to the IVR and then was routed to another ACD group by the IVR) Existing Data:
JTELDEV-6131 | http Request Object removed | The http Request object has been removed. Applications which use this functionality should replace the object with either REST Query or REST Query Advanced, which both provide the necessary functionality. JTELDEV-6106 | Synonyms: disable mandatory field 'prompt ID' | It should be possible to create synonyms even without announcement ID. JTELDEV-6124 | IVR DB Query Return All Object Iteration Error | The DB Query Return All object could iterate over the incorrect recordset if multiple results were returned. This problem has been fixed. JTELNEW-186 | Acd Group Rules - Action Change Parameter extended to allow modification of maximum queue time parameter | It is now possible to change the maximum queue time parameter in the ACD using a group rule with the action type “Change Parameter”. JTELDEV-6101 | Task Scheduler - When Maximum Tries is set to 0, the error process runs immediately | Task Scheduler - When Maximum Tries is set to 0, the error process runs immediately. Instead, at least one attempt at running the task should be attempted. This problem has been fixed. JTELDEV-5992 | Security Groups - When deleting, a warning that users will be deactivated has been added. | When deleting a security group, all users in the security group are now deactivated. However, no warning message was displayed. This has been fixed. JTELDEV-6076 | Media Event History: missing comment "Callback was initiated." | The comment "Callback was initiated." was not added to the media event history when a call from a media event is initiated. This has been fixed. JTELDEV-6071 | Reporting - ACD-S-002-02 - problem with with average values | The average values displayed in the report were calculated incorrectly, this problem has been fixed. JTELDEV-6061 | New ACD Group Report 3 variant - ACD-G-002-02 | A new report variant of ACD-G-002 has been produced. The report contains one table per selected ACD group instead of one table for all of the selected ACD-Groups. JTELDEV-6073 | Agent Home - Button "Call" for agent groups | The button “call” was visible in agent home for agent groups. The button is now disabled, as it is not possible to call an agent group directly, rather an associated configuration group must be called. JTELDEV-5815 | Service Numbers - Video Cut and Paste Code | The cut and paste javascript code for the integration of the video server now uses the correct domain name as configured in the client master data instead of an example domain. JTELDEV-6082 | Comment for Media Event cleared incorrectly when a call is taken | The comment field in the MediaEvents view was cleared when taking a call. This problem has been fixed. JTELDEV-6052 | Voicemail/Callback - Making a call with option Preset is not choosing the right sevice number. | Making a call from a Voicemail or Callback event with option Preset does not choose the original service number. This problem has been fixed. JTELDEV-6068 | jtel Java services (all services) - now require at least java 17 | From release 3.33 all java services now require java 17 as a minimum. JTELDEV-6033 | IVR Objects - Extend existing IVR Objects with Realtime TTS | Realtime TTS can now be used in the following IVR objects:
Note, this requires a Microsoft Azure Cognitive Services Subscription and the following parameters to be set in the Clients Parameters table:
JTELDEV-6060 | Chat Server - override.css javascript changes | Changes have been made to the way the chat loads the override.css file. It is now only loaded when the iframe for the chat is loaded, and not on every rebind attempt. JTELDEV-6030 | Supervisor - Inbound Status: The popup for selecting columns in Total Media Events cannot be opened. | In the Supervisor - Input Status view, the popup responsible for displaying the column selection is not rendered from the table of total media events. This issue has been fixed. JTELNEW-189 | Call recording whilst supervisor monitoring active | The call recording button was visible whilst call monitoring (by the supervisor) was in progress. The button is no longer visible in this state. Please note, it is currently not possible to allow monitoring in this state. JTELNEW-180 | Task Scheduler - Clone Object | A new object Task Clone has been added to the Workflow / IVR GUI. This object is capable of cloning existing tasks and scheduling them at a future date based on varous parameters. The fixed parameters of the task are cloned by the object (such as whether it is a repeating task, which service number to use, etc.) and the variable parameters are specified as parameters to the object, such as the destination and json parameters. JTELDEV-6041 | Task Scheduler - cleaner implemented | The parameter Portal.TaskScheduler.MaxAgeDays controls the new cleaner for the task scheduler. This cleans up tasks which are in the DONE state and are older than the configured number of days. Note, that tasks which are reqired as templates for cloning should simply be set to the READY state and deactivated. Do not leave a task in DONE if it is to be used for a clone. JTELDEV-6039 | Dialler - CTI Mode - incorrect button display | The Dialler CTI mode had an erroneous button display when the result code popup was displayed. This problem has been fixed. JTELDEV-6034 | FTP Upload Call Recordings - space in Acd group name breaks upload | A space in the Acd Group name would break the FTP upload of a call recording. This problem has been fixed, spaces are now URL encoded with %20 before uploading. JTELDEV-6046 | IVR / Workflow GUI - all Categories of objects and objects now sorted alphabetically | The object categories and the contained objects in the sidebar of the GUI (object selection) are now sorted alphabetically for the user’s selected language. JTELDEV-6045 | Task Scheduler - Next Schedule Interval only calculated for repeating tasks | The task scheduler could hang on non-repeating tasks which were being rescheduled erroneously. This problem has been fixed. JTELDEV-6043 | IVR GUI - "Close" button cut off (slightly) when the popup is dynamically resized | In some IVR GUI objects, when a selection is made the size of the popup changes. This could result in the “Close” button being still visible, but slightly cut off at the bottom of the popup. This problem has been fixed. |
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