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AcdB - AcdGetBusyCallsAgent_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

AND b.CONNRES IN (3, 5, 6)

All inbound calls routed to the ACD group(s) in which the current agent was logged in, that were distributed to him within a particular time slice and

  • the destination’s line was busy or

  • a reason other than busy was received from the called destination or

  • the agent hungup during the whisper prompt before caller and destination were connected.

See also Value Reference

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languagefr

AcdB - AcdGetBusyCallsAgent_Group

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Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

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Description

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acdb.bOutbound = 0

AND b.CONNRES IN (3, 5, 6)

Tous les appels entrants routés vers le ou les groupes ACD dans lesquels l'agent actuel était connecté, qui lui ont été distribués dans une tranche de temps particulière et

  • la ligne du destinataire était occupée ou

  • un motif autre qu'occupé a été reçu de la destination appelée ou

  • l'agent a raccroché pendant l'invite de chuchotement avant que l'appelant et le destinataire ne soient connectés.

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- CONNRES