...
| language | en |
|---|
AcdB - AcdGetAgentAutoLogOff_Group
...
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
login.LoginActionCode = |
...
See also Value Reference - AcdLoginType / LoginActionCode
or
Auto Logoff Total (Inconsistent with ACD Agent Report 1 and ACD Agent Performance Report)
...
Criteria Used (see also AcdB - ACD Groups KPIs)
...
Description
...
6 |
...
The amount of time the current agent were automatically logged off from the ACD group in which he was logged in |
...
because |
...
the “maximum missed calls - All” |
...
set in this ACD group was reached |
...
. See also Value Reference |
...
| language | fr |
|---|
AcdB - AcdGetAgentAutoLogOff_Group
...
Critères utilisés (voir aussi ACDB - KPI des groupes ACD)
...
Description
login.LoginActionCode = 6
...