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KeyTResolvedRelease Notes SubjectRelease Notes Content
CJUH-84QuestionImage Added25.09.2020Service Number Report 6 - Result set corresponding to all service numbers associated with selected billing numbers correctedWhen a service number report 6 was executed, the result set included only records of calls made through the first occurrence of service numbers corresponding to the selected billing numbers.
This has been corrected so that the result set includes records of calls made to all service numbers associated with the selected billing numbers.
JTELDEV-5152FehlerImage Added26.08.2020Error in Selection of Service Numbers in Service Numbers Report 5 and 6

There was an error in the selection of service numbers by billing number in Service Numbers Report 5 and 6. This problem has been fixed.

CJUH-79Image Added18.08.2020Subscription for Service Numbers Report 6The billing number was not saved in the report subscription when service numbers report 6 was subscribed to. This problem has been fixed.
CCONTACT-148BugImage Added13.08.2020Save Recordings via FTP had problems uploading filesThe Save Recordings module had problems uploading files recorded in the IVR via FTP. This problem has been fixed.
CJUH-46OfferImage Added06.07.2020Two new Service-Number ReportsTwo new service number reports have been added to the system - Service Numbers Report 5 and Service Numbers Report 6.

Service Numbers Report 5 provides inbound call counters over the requested time period grouped by hour. Service Numbers Report 6 provides the following KPIs for the requested time peroid:

Inbound Total
Inbound ACD
Inbound Answered
Emails Received
Voice Mail + Callbacks
Inbound Lost
External Destination
CSTYRIA-108Image Added12.05.2020Wallboard - deleting a user causes the number of completed media events to increase.When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events. This problem has been fixed.
CMKL-61BugImage Added25.04.2020Missing SOAP CALL_END EventsThe CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed.
JTELDEV-5059StoryImage Added15.03.2020CereProc V5 Support added

Cereproc V5 TTS support has been added.

CNFON-571StoryImage Added15.03.2020Number Converter for ItalyA number converter for PBXs in Italy has been added. This functions as follows:

- A leading 0 for outside line access is removed
- If the remaining number is prefixed with 00, then it is international. 00 is removed to convert the number to E.164.
- If the remaining number is prefixed with 0, then it is a national number. The italian country code (39) is added to convert the number to E.164.
- If the remaining number is not prefixed with 0, then it is an italian mobile number. The number is prefixed with 39 to convert to E.164.
JTELDEV-5057BugImage Added15.03.2020Agent Home / Supervisor Availability - not available is now gray again

The colouring for availability unavailable has now been changed back to gray.

JTELDEV-5048StoryImage Added27.02.2020Chat Connector JSON Example Code

The chat connector JSON code incorrectly contained equals (=) instead of colon ( in the JavaScript JSON definition. This problem has been fixed.

CEWS-64BugImage Added21.02.2020Automatic Post Call Handling FixedAutomatic post call could keep running, if an agent logged out of the ACD. The behaviour has been changed so that automatic post call ends as soon as a status change is made by the agent.
CEWS-60BugImage Added19.02.2020ACD Agent Report 2 - Calls - Busy incorrect calculationThe column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed.
CSKR-156BugImage Added19.02.2020User Copy - Fields Department and Client Attribute now copiedPreviously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields.
JTELDEV-5043BugImage Added09.02.2020Client Master Data - Display of Help Texts on Options Page

The display of the help texts on the options page was squashed up. This problem impacts display / GUI layout only (no functional impact) and has been fixed.

JTELDEV-5042

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StoryImage Added09.02.2020Variable Last Agent ID now allows 0

It is now possible to specify 0 for the last agent ID when entering the ACD via the IVR. This behaviour has been added to simplify the programming of some services.

JTELDEV-5041

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BugImage Added08.02.2020IVR Connect Object - Error in Statistics if no Alert received

If no alert (ringing) was received in the IVR connect module, then statistics would not always be recorded. This problem has been fixed.

JTELDEV-5021

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BugImage Added08.02.2020Workflow (IVR) GUI - Some objects could not be used in the end call routine

It was not possible to use some objects in the end call routine, although this could be modified as sysadmin in the object definition by modifying the the object definition to: <object endcall = "true">.

This has now been updated, so that this modification is no longer necessary.

JTELDEV-5019

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StoryImage Added08.02.2020E-Mail Client for Agent Home

A new email client has been developed for the full client in agent home. This allows users to answer emails directly using the agent web application. Support is provided for retrieving text-blocks with standard texts and attachments from a confluence instance.

JTELDEV-5026

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Image Added08.02.2020Webserver - Wildfly and Java 8 support

The webserver now requires Java 8 and Wildfly 18.x. The new installation procedures and update procedures are documented in the wiki.

CTELKO-37

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BugImage Added21.01.2020Mini Client - TACs - Problem with too many TACs and no scrollbarIf a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows.
CSAXO-84

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BugImage Added27.12.2019Report Subscription - incorrect start dateIf a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed.
CNFON-422

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BugImage Added15.12.2019Origin AT Area Code IVR Object uses incorrect outputsThe origin AT area code IVR object used the incorrect outputs. This problem has been fixed.
JTELDEV-4933

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Image Added05.12.2019Experimental Functionality - Copy Client

It is now possible to copy a client as reseller admin. Note, this functionality is experimental and whilst we will be glad to take feedback on this feature, we will not be officially supporting this feature just yet.

The following dependencies need to be checked once the client is copied:

  • Routing Applications

Note, not all data is copied. The following tables / data are currently implemented:

  • Clients (main data fields and options)
  • Service Number Status
  • Security Groups
  • Security Groups Cockpit Types assignments
  • Security Groups Workflow Applications assignments
  • Security Groups Workflow Object assignments
  • Access Tokens (rights modifications made in Security Groups)
  • Security Groups Reports assignments
  • Routing Applications mappings to Client
  • Agent Status (note, no mappings are copied here)
  • Locations
  • Holiday Lists and Entries
  • Destination Numbers
  • EMail Addresses
  • Lists (note, no entries are copied)
  • Long Texts
  • Opening Times and Entries
  • Cockpit Variables and Descriptors
  • Prompt Types
  • Prompts and Files
  • IVR Statistics Markers
  • Report Mappings to Client
  • Users
  • User Settings
  • ACD Groups
  • User Mappings to ACD Groups
  • Routing Plans
  • Routing Applications
  • The active and test version of the routing application
  • ACD Group Actions (note, the dependencies and results need to be checked carefully here)
CTELKO-30

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Image Added02.12.2019Call Recordings - not possible to download via webIn some cases it was not possible to download and listen to call recordings via the web application. This problem has been fixed.
CINEXIO-60

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Technical ServiceImage Added01.12.2019Call Recording - new Option Caller Opt-In by DTMFA new call recording option can be configured in ACD groups - "Caller Opt-In by DTMF". When activated, the caller is prompted to press a DTMF before entering the queue. Only if a DTMF is pressed, is recording activated. Otherwise it is deactivated and cannot be re-activated by the agent. The prompts necessary for this can be activated by the reseller, under reseller master data (for all clients) or on a client-to-client basis by editing the client itself.
JTELDEV-5025

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Image Added25.11.2019SalesForce - possible to tag user as test user to use alternative OpenCTI JavaScript URL in jtel client

It is now possible to configure two OpenCTI URLs for Users. A user can be tagged as a test OpenCTI user by editing the user, Tab ACD Options, in which case the Test OPEN CTI URL from the Client Master Data will be used. This enables migration from SalesForce Classic to Lightning on a user by user basis

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JTELDEV-4893

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Image Added28.10.2019New SOAP Function mediaEventCreateCallback

A new SOAP function has been added to create a callback media event. See the SOAP documentation for more details.


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