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Table of Contents

AcdEventStatus Data Structure

An ACD event status is represented as a JSON Object as shown in the following example:

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Code Block
        {
            "ShortText": "AcdEventStatus.EnterSystem",
            "ID": 0
        }


AcdEventType

An AcdEventType is represented as a JSON Object as shown in the following example.  

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Code Block
        {
            "ShortText": "AcdEventTypes.VoiceMail",
            "ID": 1
        }


AcdEvent

An AcdEvent is represented as a JSON Object as shown in the following example.  

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Code Block
{
            "SkillsValue2": null,
            "SkillsValue1": null,
            "ChatConnectorsID": null,
            "UserData": "987654",
            "SkillsValue3": null,
            "dtReceived": null,
            "AcdGroupsID": 235,              
            "AcdConfigurationGroupsID": 235,
            "dtRemind": null,
            "EventData": "<eventData><callbackNumber>49199123456789</callbackNumber><body html=\"true\"><content>This is an automatically generated callback request via the REST API.\r\nCongratulations!\r\n</content></body></eventData>",
            "AcdWorkFlowConnectorsID": null,
            "AcdInboxesID": null,
            "ID": 1631,
            "LastAgentTime": null,
            "CrmURL": "https://www.jtel.de",
            "WorkFlowMonitorPointsID": null,
            "AcdReplyingTypesID": null,
            "AcdEventTypesID": 3,
            "dtModified": "2020-08-09T02:32:30.010",
            "bCloseByForeignSystem": false,
            "Receiver": "4919900112233",
            "Subject": "Callback request from 49199123456789 on 2020.08.09 at 09:00",
            "UsersID": 3,
            "Sender": "49199123456789",
            "ForeignSystemNumber": null,
            "dtCreated": "2020-08-09T02:32:26.843",
            "UserData2": null,
            "UserData3": null,
            "SkillsID3": null,
            "SkillsID1": null,
            "SkillsID2": null,
            "AcdEventStatusID": 20,
            "dtLastModified": "2020-08-09T02:32:30.163",
            "AcdEventsCreatorTypesID": 1
}



Sv translation
languagede

Status
colourRed
titleThis page is only available in English

Sv translation
languagefr

Table of Contents

AcdEventStatus Structure des données

Le statut d'un événement ACD est représenté par un objet JSON, comme le montre l'exemple suivant

Table of Contents

Dialler Campaign Data Structure

A Dialler Campaign is represented as a JSON Object as shown in the following example :

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Code Block
        {
            "ContactPreviewTime"ShortText": 5,
            "nMaxParallelLines": null,
            "bCloseContactsOnIncomingCallsMatchCallerID": true,
            "dtTo": null,
            "LanguagesID": 2,
            "bCallerIDActive": false,
            "Name": "Campaign 1000",
            "BusyTriesInSeriesMaximum": 2,
            "RoutingApplicationsID": null,
            "AutoDiallerAgentConnectedResultCodesID": null,
            "ID": 510,
            "bActiveCampaign": true,
            "CallerID": null,
            "CrmUrl": null,
            "MaxReachedEndResultID": 2491,
            "ForeignSystemID": "1000",
            "GDPRAutomaticWavesID": null,
            "bMasterCampaign": false,
            "AcdAgentStatusIDPause": null,
            "OpeningTimesID": null,
            "PostCallInterval": 10,
            "AutoDiallerIVRConnectedResultCodesID": null,
            "bCloseContactsOnIncomingCallsMatchTACExportCode": false,
            "bQueryExternalSystem": false,
            "BusyTriesInSeriesDelaySeconds": 30,
            "dtLastModified": "2019-10-23T01:29:44.125",
            "AnsweringMachineWavesID": null,
            "AbortExternalSystemResultCodesID": 2495,
            "UserData": "User Data",
            "SalesForceStatus": null,
            "ServiceNumbersID": 6,
            "AnsweringMachineResultCodesID": 2493,
            "dtAutoDiallerNextTry": null,
            "MaxRingTime": 30,
            "AcdGroupsID": null,
            "CustomAgentHomeFieldLayout": null,
            "bReleaseCampaign": false,
            "DiallerCampaignsType": null,
            "bCloseContactsOnIncomingCalls": true,
            "ContactTriesMaximum": 3,
            "NotReachedDelayTimeSeconds": 5,
            "bFoundInSalesForcePass": false,
            "IncomingCallsTransactionCodesExportKeys": null,
            "HolidayTimesID": null,
            "ExternalSystemsQueryURL": null,
            "AcdAgentStatusIDPostCall": null,
            "bCloseContactsOnIncomingCallsMatchUserData": false,
            "dtFrom": null,
            "bTestCampaign": false,
            "ClientsID": 1,
            "AbortOnNoTelNumberResultCodesID": 2492,
            "IncomingCallResultCodesID": 2494
        }

Dialler Result Code Data Structure

"AcdEventStatus.EnterSystem", "ID": 0 }


AcdEventType

Un AcdEventType est représenté comme un objet JSON, comme le montre l'exemple suivant.  A Dialler Result Code is represented as a JSON Object as shown in the following example. Note, that the content fields will be returned in the language which is provided when the result codes are queried. 

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Code Block
        {
            "bDone": true,
            "DiallerResultCodesTypesContent": "Done",
            "bDelay": false,
            "DiallerCampaignsID": 535,
            "DiallerResultCodesTypesShortText": "DiallerResultCodesTypes.1",
            "bAllowDelete": true,
            "ExportKey": "ABG",
            "Content": "Appointment made",
            "ShortText": "DiallerCampaignsResultCodes.2695",
            "bAborted": false,
            AcdEventTypes.VoiceMail", "ID": 2695,
            "bAgentBound": null,
            "TimeOffset": null,
            "bAppointment": false,
            "DiallerResultCodesTypesID": 1
        }

Dialler Contact Data Structure


AcdEvent

Un AcdEvent est représenté par un Objet JSON comme le montre l'exemple suivant.  A Dialler Contact is represented as a JSON Object as shown in the following example:

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Code Block
{
            "bLastResultMailbox": false,
            "bPhoneNumber3Invalid""SkillsValue2": null,
            "bPhoneNumber4InvalidSkillsValue1": null,
            "CompanyChatConnectorsID": null,
            "ExternalSystemLinkUserData": null,
            "Email": null,
            "LastAcdAgentEndReasonsID"987654", "SkillsValue3": null,
            "Address"dtReceived": null,
            "bPhoneNumber6InvalidAcdGroupsID": null235,
            "PhoneNumber2LastAcdAgentEndReasonsID"dtRemind": null,
            "dtNextTryEventData": null,
            "bPhoneNumber5Invalid": null,
            "bPhoneNumber1Invalid": null,
            "bPhoneNumber2Invalid": null,
            "Name": "Mustermann",
            "nTriesPhoneNumber5": 0,
            "nTriesPhoneNumber4": 0,
            "nTriesPhoneNumber6": 0,
            "nPhoneNumber6LastCause": null,
            "AccountIBAN": null,
            "FaxNumber": null,
            "Manufacturer": null,
            "ID": 214648,
            "nTriesPhoneNumber1": 0,
            "nPhoneNumber3LastCause": null,
            "Client": null,
            "nTriesPhoneNumber3": 0,
            "nTriesPhoneNumber2": 0,
            "PhoneNumber4": null,
            "dtPhoneNumber2LastTry": null,
            "PhoneNumber3": null,
            "SalesForceCampaignMembersID": null,
            "PhoneNumber6": null,
            "PhoneNumber5": null,
            "dtPhoneNumber4LastTry": null,
            "PhoneNumber2": null,
            "nPhoneNumber2LastCause": null,
            "PhoneNumber1": "4919912345678",
            "ReferenceNumber": null,
            "DiallerCampaignsResultCodesID": null,
            "dtPhoneNumber6LastTry": null,
            "City": null,
            "AccountNationalBankCode": null,
            "PhoneNumber4LastAcdAgentEndReasonsID": null,
            "dtLastTry": null,
            "Country": null,
            "nPhoneNumberDelayAppt": null,
            "Region": null,
            "dtExported": null,
            "TimeWindowIndex": null,
            "dtLastModified": "2020-03-28T05:54:56.115",
            "DiallerResultCodesTypesID": null,
            "AccountBIC": null,
            "DiallerNextAction": null,
            "UserData": null,
            "PostalCode": null,
            "Website": null,
            "nPhoneNumber1LastCause": null,
            "DiallerCampaignsID": 517,
            "Salutation": null,
            "bAbortedExternalSystem": false,
            "bAvailableContact": false,
            "dtEndDate": null,
            "dtBeginDate": null,
            "dtImported": "2020-02-25T03:12:39.948",
            "dtFollowUp": null,
            "GetNextContactResult": null,
            "PhoneNumber6LastAcdAgentEndReasonsID": null,
            "nBusyTriesInSeries": 0,
            "PhoneNumber1LastAcdAgentEndReasonsID": null,
            "AccountOwner": null,
            "DiallerNextActionFromCurrentCall": null,
            "bFoundInSalesForcePass": false,
            "Comment": null,
            "dtPhoneNumber1LastTry": null,
            "dtPhoneNumber3LastTry": null,
            "FirstName": "Max",
            "RandomSortOrder": 931431,
            "PhoneNumber5LastAcdAgentEndReasonsID": null,
            "Amount": null,
            "AccountBank": null,
            "FollowUpUsersID": null,
            "Title": null,
            "Service": null,
            "dtPhoneNumber5LastTry": null,
            "ReservedUsersID": null,
            "AccountNumber": null,
            "nPhoneNumber5LastCause": null,
            "nTriesContact": 0,
            "nPhoneNumberLastUsed": null,
            "nPhoneNumber4LastCause": null,
            "Model": null,
            "PhoneNumber3LastAcdAgentEndReasonsID": null,
            "Tag": null
       "<eventData><callbackNumber>49199123456789</callbackNumber><body html=\"true\"><content>This is an automatically generated callback request via the REST API.\r\nCongratulations!\r\n</content></body></eventData>", "AcdWorkFlowConnectorsID": null, "AcdInboxesID": null, "ID": 1631, "LastAgentTime": null, "CrmURL": "https://www.jtel.de", "WorkFlowMonitorPointsID": null, "AcdReplyingTypesID": null, "AcdEventTypesID": 3, "dtModified": "2020-08-09T02:32:30.010", "bCloseByForeignSystem": false, "Receiver": "4919900112233", "Subject": "Callback request from 49199123456789 on 2020.08.09 at 09:00", "UsersID": 3, "Sender": "49199123456789", "ForeignSystemNumber": null, "dtCreated": "2020-08-09T02:32:26.843", "UserData2": null, "UserData3": null, "SkillsID3": null, "SkillsID1": null, "SkillsID2": null, "AcdEventStatusID": 20, "dtLastModified": "2020-08-09T02:32:30.163" }