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This API is called when a click to dial is requested by agents using SAP. The API can be used to decide whether the call can proceed, and what |
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service number should be used when the call is made. |
For example, calling a customer might require that the hotline telephone number is transmitted, whilst calling a supplier might require that the extension number of the agent be used.
To make use of this API, a REST endpoint must be provided in SAP for the |
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jtel System to access. The following |
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CallerID
describes an example implementation. RequestGET ParametersData is passed to this API as parameters in the GET request. The following parameters are provided:
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REST Parameters
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It is recommended, that for example the "NickName" field in SalesForce be used to map values between the systems, if the login UID cannot be made equal.
http Status CodesThe following status codes should be used:
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Return DataData should be returned from this request in JSON format. |
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It should be possible to extract the following fields |
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from the result:
The |
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jtel system will attempt to match a ServiceNumber based on the Contract Number, which must be set by |
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concatenating the distributionChannelCodeText and countryCode in jtel service number configuration. The found ServiceNumber will be used for signalling the outbound call. |
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