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| language | en |
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AcdB - AcdGetCallerHangupCallsDuration_GroupServiceNumber
Criteria Used (see also |
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Description | |
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bOutbound = 0 dtAgentConnect IS NULL bCallerHangup = 1 AcdGroupEndReasonsID IN ( 1, 2, 3, 4 ) | The time difference between dtGroupStart and |
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dtGroupEndfor calls where the caller did not speak to an agent and hung up before or whilst in the ACD queue. See also Value Reference - AcdGroupEndReasons |
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| language | fr |
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AcdB - AcdGetCallerHangupCallsDuration_GroupServiceNumber
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Critères utilisés (voir aussi AcdB - KPI des groupes ACD)
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Description
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bOutbound = 0
dtAgentConnect IS NULL
bCallerHangup = 1
AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )
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. |
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