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As ana client administrator, you can create further agent status valuesadditional statuses. To create a new agent status, access ACD -do this, select ACD — Agent Status in the main menu and then click onNew in the toolbar. ProvideSpecify the following informationfields in the Master data tab: Status After entry click on Save. You will return to the overview table of the agent status values
reduced, for example in agent home) Settable by Agent Whether agents and supervisors can set this status themselves. Logged-In Agents with this status are logged into the ACD. In Location Agents with this status are present and in the mani location of work. Pause Agents with this status are currently on a break. Calls Agents with this status receive incoming calls. Post Call The agent is completing post call work. Voice Mail Agents with this status receive voice mails as media events. Outbound Agents in this status are ready to receive calls for an outbound Fax Agents with this status receive incoming faxes as media events. Callback Agents with this status receive callback requests as media events. SMS Agents with this status receive SMS as media events. Distribute During Call If media events are also distributed when the agent is on a call. Font Colour The colour used for the font. Enter a 6 digit hey value (RGB), preceeded #FFFFFF — white. #000000 — black. #FF0000 — red. #00FF00 — green. #0000FF — blue. You can also use names when selecting colours (without a # prefix). See also the following URL:
| The status background colour See the description for the font colourBackground Colour
| Choose a voice prompt which should be played for this status.Prompt File
in
currently have over the telephone.
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Als Client-Administrator können Sie weitere Status anlegen. Wählen Sie dazu ACD — Agentenstatus im Hauptmenü und klicken Sie dann in der Toolbar auf Neu. In der Maske geben Sie im Tab Stammdaten die folgenden Felder ein:
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En tant qu'administrateur client, vous pouvez créer des statuts supplémentaires. Pour ce faire, sélectionnez ACD - Statut d'agent dans le menu principal, puis cliquez sur Nouveau dans la barre d'outils. Spécifiez les champs suivants dans l'onglet Données de base :
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