Call Center Adapter Installation
Please setup a Salesforce account and follow this link create the Innovaphone app inside Salesforce.
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<callCenter>
<section sortOrder="0" name="reqGeneralInfo" label="General Information">
<item sortOrder="0" name="reqInternalName" label="InternalNameAAA">InnovaphoneAdapter</item>
<item sortOrder="1" name="reqDisplayName" label="Display Name">Innovaphone SalesForce Adapter</item>
<item sortOrder="2" name="reqAdapterUrl" label="CTI Adapter URL">https://<appplatform_url>/<app_domain>/jtelsalesforce/jtel-jtelsalesforce.htm</item>
<item sortOrder="3" name="reqUseApi" label="Use CTI API">true</item>
<item sortOrder="4" name="reqSoftphoneHeight" label="Softphone Height">400</item>
<item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">260</item>
<item sortOrder="6" name="reqSalesforceCompatibilityMode" label="UI Compatibility Mode">Classic_and_Lightning</item>
</section>
<section sortOrder="1" name="reqDialingOptions" label="Dialing Options">
<item sortOrder="0" name="reqOutsidePrefix" label="Outside Prefix"></item>
<item sortOrder="1" name="reqLongDistPrefix" label="Long Distance Prefix">0</item>
<item sortOrder="2" name="reqInternationalPrefix" label="International Prefix">00</item>
</section>
</callCenter> |
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Then, you will have the following Call center, click on it
then Then click the button "Manage Call Center Users" and add the required users to the call centecenter
This guide explains how to activate the jtel ACD using the Lightning SalesForce experience.
Create a new Lightning App
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Note - you can also customise an existing lightning app. |
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Add the Open CTI Softphone to the list of utility items:
Customise Customize the utility item as required:
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