Versions Compared

Old Version 2

changes.mady.by.user jtel Support

Saved on

compared with

New Version Current

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Sv translation
languageen

B - AcdGetACDTransferAgentTakenCalls_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

b.bTransferAgent = 1

OR
b.bTransferExternalNumber = 1

...

b.CONNRES = 1

Total inbound and outbound calls transferred

...

to the agent from another agent and which were answered.


Sv translation
languagefr

B - AcdGetACDTransferAgentTakenCalls_Agent

Critères utilisés (voir aussi B - KPIs des agents ACD )

Description

b.bTransferAgent = 1

acdb.dtAgentConnect IS NOT NULL

Total des appels entrants et sortants transférés à l'agent depuis un autre agent et auxquels il a été répondu.