...
If you do a manual backup, then as a minimum, backup the following into /srv/jtel/shared/backup/<Folder_CurrentDate>:
Backup Folder
Code Block |
---|
JT_DATE_TIME=$(date +%F) mkdir /srv/jtel/shared/backup/2022-XX-XX${JT_DATE_TIME} |
Data Directory
Tar up the data directory on the active STORE machine as follows:
Code Block |
---|
tar cfvz /srv/jtel/shared/backup/2022-XX-XX${JT_DATE_TIME}/Data_Before_Update.tar.gz /srv/jtel/shared/Data |
...
Code Block |
---|
tar cfvz /srv/jtel/shared/backup/2022-XX-XX${JT_DATE_TIME}/JTEL_Before_Update.tar.gz /srv/jtel/shared/JTEL tar cfvz /srv/jtel/shared/backup/2022-XX-XX${JT_DATE_TIME}/JTELCarrierPortal_Before_Update.tar.gz /srv/jtel/shared/JTELCarrierPortal |
MySQL
Backup the MySQL Master Database from the active STORE machine as follows:
...
If jtel-system-java-services exists
Code Block |
---|
mysqldumptar -uUSER -pPWD --single-transaction --master-data --databases JTELWeb JTELStats JTELStats2 JTELLog --add-drop-database --add-drop-table --events --routines --triggers > cfvz /srv/jtel/shared/backup/${JT_DATE_TIME}/jtel-system-java-services_Before_Update.gz /srv/jtel/shared/jtel-system-java-services |
If a customer directory exists
Code Block |
---|
tar cfvz /srv/jtel/shared/ACD-DBM_Before_Update.sql |
Check GIT Status
Check the GIT status of the repository on the active STORE as follows, for the JTEL and JTELCarrierPortal repositories:
Code Block |
---|
cd /srv/jtel/shared/JTEL
git status
cd /srv/jtel/shared/JTELCarrierPortal
git status |
You should see output like this for both directories:
Code Block |
---|
On branch release/stable-3.27
Your branch is up to date with 'origin/release/stable-3.27'.
nothing to commit, working tree clean |
Files which have been changed or are not tracked
Example
The following shows an example of this:
Code Block |
---|
On branch release/stable-3.27
Your branch is up to date with 'origin/release/stable-3.27'.
Changes not staged for commit:
(use "git add <file>..." to update what will be committed)
(use "git restore <file>..." to discard changes in working directory)
modified: AppServer/jtel.Portal.Daemon.FTP.CheckUploads.j5
Untracked files:
(use "git add <file>..." to include in what will be committed)
DB/NetworkIVR/MyNewScript.sql
no changes added to commit (use "git add" and/or "git commit -a") |
Backup Changes and Untracked Files
Now, backup any files which have been changed, and any files which are not included in the repository.
Also, make a note of the exact commit, in which the repository was in.
The following script will do this for you:
/backup/${JT_DATE_TIME}/<CustomerDir_Before_Update>.gz /srv/jtel/shared/<CustomerDir> |
Manual Backups
Services on the Telephony Server must be backed up manually. The minimum of services is:
- 8Server
- PlatformUDPListener
- PBXConnector
There may also be services like jrest, IMAP or Exchange
MySQL
Backup the MySQL Master Database from the active STORE machine as follows:
Status | ||||
---|---|---|---|---|
|
Code Block |
---|
mysqldump -uUSER -pPWD -hacd-dbm --single-transaction --master-data=2 --databases JTELWeb JTELStats JTELStats2 JTELLog --add-drop-database --add-drop-table --events --routines --triggers > /srv/jtel/shared/backup/${JT_DATE_TIME}/ACD-DBM_Before_Update.sql |
After MySQL Version 8.0.27
Code Block |
---|
mysqldump -uUSER -pPWD -hacd-dbm --single-transaction --source-data --databases JTELWeb JTELStats JTELStats2 JTELLog --add-drop-database --add-drop-table --events --routines --triggers > /srv/jtel/shared/backup/${JT_DATE_TIME}/ACD-DBM_Before_Update.sql |
Check GIT Status
Check the GIT status of the repository on the active STORE as follows, for the JTEL and JTELCarrierPortal repositories:
Code Block |
---|
cd /srv/jtel/shared/JTEL
git status
cd /srv/jtel/shared/JTELCarrierPortal
git status
cd /srv/jtel/shared/jtel-system-java-services
git status |
You should see output like this for both directories:
Code Block |
---|
On branch release/stable-3.27
Your branch is up to date with 'origin/release/stable-3.27'.
nothing to commit, working tree clean |
Files which have been changed or are not tracked
Example
The following shows an example of this:
Code Block |
---|
On branch release/stable-3.27
Your branch is up to date with 'origin/release/stable-3.27'.
Changes not staged for commit:
(use "git add <file>..." to update what will be committed)
(use "git restore <file>..." to discard changes in working directory)
modified: AppServer/jtel.Portal.Daemon.FTP.CheckUploads.j5
Untracked files:
(use "git add <file>..." to include in what will be committed)
DB/NetworkIVR/MyNewScript.sql
no changes added to commit (use "git add" and/or "git commit -a") |
Backup Changes and Untracked Files
Now, backup any files which have been changed, and any files which are not included in the repository.
Also, make a note of the exact commit, in which the repository was in.
The following script will do this for you:
Code Block |
---|
# Directory Name in /srv/jtel/shared/backup
JT_DATE_TIME=$(date +%F-%H%M%S)
# JTEL Directory
cd /srv/jtel/shared/JTEL
mkdir -p |
Code Block |
# Directory Name in /srv/jtel/shared/backup JT_DATE_TIME=$(date +%F-%H%M%S) # JTEL Directory cd /srv/jtel/shared/JTEL mkdir -p ../backup/${JT_DATE_TIME}/JTEL git rev-parse HEAD > ../backup/${JT_DATE_TIME}/JTEL/README_git_commit_hash.txt git status > ../backup/${JT_DATE_TIME}/JTEL/README_git_status.txt rsync -R $(git ls-files --modified --others --exclude-standard) ../backup/${JT_DATE_TIME}/JTEL # JTELCarrierPortal Directory cd /srv/jtel/shared/JTELCarrierPortal mkdir -p ../backup/${JT_DATE_TIME}/JTELCarrierPortal git rev-parse HEAD > ../backup/${JT_DATE_TIME}/JTELCarrierPortal/README_git_commit_hash.txt git status > ../backup/${JT_DATE_TIME}/JTELCarrierPortalJTEL git rev-parse HEAD > ../backup/${JT_DATE_TIME}/JTEL/README_git_commit_hash.txt git status > ../backup/${JT_DATE_TIME}/JTEL/README_git_status.txt rsync -R $(git ls-files --modified --others --exclude-standard) ../backup/${JT_DATE_TIME}/JTELCarrierPortal |
Revert or Delete Files
Now, the files must be deleted or reverted.
The following script will do this for you:
Code Block |
---|
# JTEL Directory cd JTEL # JTELCarrierPortal Directory cd /srv/jtel/shared/JTELJTELCarrierPortal git checkoutmkdir --p ../backup/${JT_DATE_TIME}/JTELCarrierPortal git clean -fd # JTELCarrierPortal Directory cd /srv/jtel/shared/JTELCarrierPortal git checkout -- . git clean -fd cd /srv/jtel/shared/ |
Update
Stop Services
Stop the following services:
...
It is installed if you are using
...
X the cmd file starter window.
Down 8-Server via GUI.
For service installations, stop the robot5 service.
...
X the cmd file starter window.
For service installations, stop the jtel Platform UDP Listener service.
...
X the cmd file starter window.
For service installations, stop the jtel jrest service.
...
A PBX or presence connector which uses the presence aggregator:
- Cisco
- NFON
- Teams
...
X the cmd file starter window.
For service installations, stop the jtel Presence Aggregator service.
...
A PBX which uses a custom connector:
- Avaya JTAPI
- Innovaphone
- TAPI (all)
...
X the cmd file starter window.
For service installations, stop the service, for example the jtel TAPI service or jtel Innovaphone Service.
...
sudo systemctl stop wildfly
For installations not using systemctl: sudo service wildfly stop
...
sudo systemctl stop jtel-clientmessenger
For installations not using systemctl: sudo service jtel-clientmessenger stop
...
sudo systemctl stop jtel-listener
For installations not using systemctl: sudo service jtel-listener stop
rev-parse HEAD > ../backup/${JT_DATE_TIME}/JTELCarrierPortal/README_git_commit_hash.txt
git status > ../backup/${JT_DATE_TIME}/JTELCarrierPortal/README_git_status.txt
rsync -R $(git ls-files --modified --others --exclude-standard) ../backup/${JT_DATE_TIME}/JTELCarrierPortal
# jtel-system-java-services Directory
cd /srv/jtel/shared/jtel-system-java-services
mkdir -p ../backup/${JT_DATE_TIME}/jtel-system-java-services
git rev-parse HEAD > ../backup/${JT_DATE_TIME}/jtel-system-java-services/README_git_commit_hash.txt
git status > ../backup/${JT_DATE_TIME}/jtel-system-java-services/README_git_status.txt
rsync -R $(git ls-files --modified --others --exclude-standard) ../backup/${JT_DATE_TIME}/jtel-system-java-services |
Revert or Delete Files
Now, the files must be deleted or reverted.
The following script will do this for you:
Code Block |
---|
# JTEL Directory
cd /srv/jtel/shared/JTEL
git checkout -- .
git clean -fd
# JTELCarrierPortal Directory
cd /srv/jtel/shared/JTELCarrierPortal
git checkout -- .
git clean -fd
# jtel-system-java-services Directory
cd /srv/jtel/shared/jtel-system-java-services
git checkout -- .
git clean -fd
cd /srv/jtel/shared/ |
Update
Stop Services
Stop the following services:
Machine(s) | Stop what | It is installed if you are using | How to stop |
---|---|---|---|
Telephony Servers | 8-Server | ACD / IVR | X the cmd file starter window. For service installations, stop the robot5 service. |
Platform UDP Listener | ACD / IVR | X the cmd file starter window. For service installations, stop the jtel Platform UDP Listener service. | |
REST API | REST | X the cmd file starter window. For service installations, stop the jtel jrest service. | |
Presence Aggregator | A PBX or presence connector which uses the presence aggregator:
| X the cmd file starter window. For service installations, stop the jtel Presence Aggregator service. | |
Telephony Connector | A PBX which uses a custom connector:
| X the cmd file starter window. For service installations, stop the service, for example the jtel TAPI service or jtel Innovaphone Service. | |
Exchange Connector | E-Mail with an Exchange or Office 365 Server | Stop the jtelEWSMailService service. | |
IMAP Connector | E-Mail with an IMAP(S) Server | Stop the jtelIMAPMailService service. | |
Web Servers | Wildfly | Anything | sudo systemctl stop wildfly For installations not using systemctl: sudo service wildfly stop |
Chat Servers | Chat Server | CHAT | sudo systemctl stop jtel-clientmessenger For installations not using systemctl: sudo service jtel-clientmessenger stop |
DB Servers | Platform UDP Listener | SOAP | sudo systemctl stop jtel-listener For installations not using systemctl: sudo service jtel-listener stop |
Pull the Updates
Pull the updates as follows:
JTEL
Code Block |
---|
cd /srv/jtel/shared/JTEL
git pull |
JTELCarrierPortal
Code Block |
---|
cd /srv/jtel/shared/JTELCarrierPortal
git pull |
jtel-system-java-services
Code Block |
---|
cd /srv/jtel/shared/jtel-system-java-services
git pull |
Checkout the Release
Checkout the required release as follows:
Code Block |
---|
cd /srv/jtel/shared/JTEL
git checkout release/stable-3.34
cd /srv/jtel/shared/JTELCarrierPortal
git checkout release/stable-3.34
cd /srv/jtel/shared/jtel-system-java-services
git checkout release/stable-3.34 |
Check for a Customer Directory
Check if there is a customer directory with customised software.
This will be in /srv/jtel/shared and will resemble the customer name. For example, for jtel it might be cjtel-software.
Remember the directory name - you will need it in the next step.
Note: recommend you do not mess with this directory, unless you are the author of the directory contents.
Get the new Binaries and Run the Update Script
Run as follows:
Code Block |
---|
cd /srv/jtel/shared/JTELCarrierPortal/Update
bash ./get_binaries.sh
sudo bash ./update_release.sh |
You will be asked for the following:
Question | Answer |
---|---|
[sudo] password for jtel: | The jtel user password |
mysql host address: | acd-dbm For redundant installations only: acd-dbm1 or acd-dbm2, depending on which is active |
mysql user name: | root |
mysql password: | The MySQL root password |
customer directory: | The customer directory from above, or just ENTER if none is present. |
Check the Output
This is an example of a successful update (shortened):
Code Block |
---|
------------------ |
Pull the Updates
Pull the updates as follows:
JTEL
Code Block |
---|
cd /srv/jtel/shared/JTEL
git pull |
JTELCarrierPortal
Code Block |
---|
cd /srv/jtel/shared/JTELCarrierPortal
git pull |
Checkout the Release
Checkout the required release as follows:
Code Block |
---|
cd /srv/jtel/shared/JTEL
git checkout release/stable-3.28
cd /srv/jtel/shared/JTELCarrierPortal
git checkout release/stable-3.28 |
Check for a Customer Directory
Check if there is a customer directory with customised software.
This will be in /srv/jtel/shared and will resemble the customer name. For example, for jtel it might be cjtel-software.
Remember the directory name - you will need it in the next step.
Note: recommend you do not mess with this directory, unless you are the author of the directory contents.
Get the new Binaries and Run the Update Script
Run as follows:
Code Block |
---|
cd /srv/jtel/shared/JTELCarrierPortal/Update
bash ./get_binaries.sh
sudo bash ./update_release.sh |
You will be asked for the following:
...
acd-dbm
For redundant installations only: acd-dbm1 or acd-dbm2, depending on which is active
...
Check the Output
This is an example of a successful update (shortened):
Code Block |
---|
-------------------------------------- JTELCarrierPortal - full update script -------------------------------------- mysql host address: acd-dbm mysql user name: root mysql password: xxxxxx customer directory: Settings -------- MYSQLHOST: acd-dbm MYSQLUSER: root MYSQLPASS: xxxxxx CUSTOMERDIR: ----------------------------------------- Phase 1 - files, directories, permissions ----------------------------------------- Copying Data/system/help from JTELCarrierPortal ... done! Copying Data/system/gui from JTEL ... done! Removing no longer needed .xls.jrxml files ... done! Copying Data/system/jasper from JTELCarrierPortal ... done! Ensure correct file permissions in JTELCarrierPortal ... done! Ensure correct file permissions in Data ... done! Ensure correct file permissions in JTEL ... done! Phase 1 - files, directories, permissions - DONE. -------------------- PhaseJTELCarrierPortal 2- -full DBupdate Updates script -------------------------------------- Call update_all.sh in JTELCarrierPortal ... Updating database ... mysql_execute: portal Update_JTELDatabases.sql ... done! mysql_execute: portal Update_JTELWeb_Utils.sql ... done! mysql_execute: delete Delete_JTELLog.sql ... done! mysql_execute: delete Delete_JTELWeb.sql ... done! mysql_execute: delete Delete_JTELStats.sql ... done! mysql_execute: delete Delete_ResourcesParams.sql ... done! mysql_execute: fixes CSTUTT-278_JTELStats.FixStatistics_UsersLogin.sqlmysql host address: acd-dbm mysql user name: root mysql password: xxxxxx customer directory: Settings -------- MYSQLHOST: acd-dbm MYSQLUSER: root MYSQLPASS: xxxxxx CUSTOMERDIR: ----------------------------------------- Phase 1 - files, directories, permissions ----------------------------------------- Copying Data/system/help from JTELCarrierPortal ... done! mysql_execute: fixes CSTUTT-278_JTELStats.FixStatistics_UsersGroupsLogin.sqlCopying Data/system/gui from JTEL ... done! mysql_execute: fixes JTELWeb.RemoveTranslators.sqlRemoving no longer needed .xls.jrxml files ... done! mysql_execute: init AreaCodes_AT.sqlCopying Data/system/jasper from JTELCarrierPortal ... done! mysql_execute: cleaners Cleaners.sqlEnsure correct file permissions in JTELCarrierPortal ... done! mysql_execute: portal Update_JTELLog.sql ... done! mysql_execute: portal Update_JTELWeb.sql .Ensure correct file permissions in Data ... done! mysql_execute: portal Update_JTELStats.sql ... edone! mysql_execute: importexport2 Update_JTELWeb_ImportExport2.sqlEnsure correct file permissions in JTEL ... done! mysql_execute: hardstyle Update_JTELWeb_Hardstyle.sql ... done! mysql_execute: acd Update_JTELWeb_Acd.sql ... done! mysql_execute: acd Update_JTELStats_Acd.sql ... done!Phase 1 - files, directories, permissions - DONE. -------------------- Phase 2 - DB Updates -------------------- Call update_all.sh in JTELCarrierPortal ... Updating database ... mysql_execute: cacheportal Update_JTELWeb_CacheJTELDatabases.sql ... done! mysql_execute: cacheportal Update_JTELStatsJTELWeb_CacheUtils.sql ... done! mysql_execute: confdelete UpdateDelete_JTELWeb_ConfJTELLog.sql ... done! mysql_execute: confdelete UpdateDelete_JTELStats_ConfJTELWeb.sql ... done! mysql_execute: diallerdelete UpdateDelete_JTELWeb_DiallerJTELStats.sql ... done! mysql_execute: diallerdelete UpdateDelete_JTELStats_DiallerResourcesParams.sql ... done! mysql_execute: jts_service JTS_Servicefixes CSTUTT-278_JTELStats.FixStatistics_UsersLogin.sql ... done! mysql_execute: presence Update_Presencefixes CSTUTT-278_JTELStats.FixStatistics_UsersGroupsLogin.sql ... done! mysql_execute: salesforce Update_SalesForcefixes JTELWeb.RemoveTranslators.sql ... done! mysql_execute: sapinit UpdateAreaCodes_SAPAT.sql ... done! mysql_execute: cockpitcleaners cockpitCleaners.sql ... done! mysql_execute: jtelstats2portal Update_JTELWebJTELLog.sql ... done! mysql_execute: jtelstats2portal Update_JTELStats2JTELWeb.sql ... done! mysql_execute: jrestportal jrestUpdate_ResourcesParamsJTELStats.sql ... edone! mysql_execute: importexport2 Update_JTELWeb_ImportExport2.sql ... done! mysql_execute: hardstyle Update_JTELWeb_Hardstyle.sql ... done! mysql_execute: acd Update_JTELWeb_Acd.sql ... done! mysql_execute: jrestacd Update_jrestJTELStats_Acd.sql ... done! Database update done! Search for errors ... CONGRATULATIONS: no errors during update. Call update_all.sh in JTEL ... Updating database.......... CONGRATULATIONS: no errors during update. Call update_translations.sh in JTELCarrierPortal ... Updating translations ... mysql_execute: translations Update_JTELWeb_Translations.sql ... done! Database update done! Search for errors ... CONGRATULATIONS: no errors during update. Phase 2 - DB Updates - DONE. ------------------------------------------------------------------------------------------- All done. REMEMBER: the error checking in this script is not perfect - SO TEST, TEST, TEST! ------------------------------------------------------------------------------------------- |
Wildfly Font Patch
On each of the Wildfly Webservers, run the following script (as root or with sudo):
Code Block |
---|
/home/jtel/shared/JTELCarrierPortal/Update/patch_debian_lucida.sh |
Automatic Updates
Some services will update automatically, when they are restarted further below.
Manual Updates
The following services must currently be updated manually by copying the new binaries from //acd-store/shared.
...
It is installed if you are using
...
For service installations only: start the listener once, manually using c:\PlatformUDPListener\startListener.bat then stop it again once it is running.
mysql_execute: cache Update_JTELWeb_Cache.sql ... done!
mysql_execute: cache Update_JTELStats_Cache.sql ... done!
mysql_execute: conf Update_JTELWeb_Conf.sql ... done!
mysql_execute: conf Update_JTELStats_Conf.sql ... done!
mysql_execute: dialler Update_JTELWeb_Dialler.sql ... done!
mysql_execute: dialler Update_JTELStats_Dialler.sql ... done!
mysql_execute: jts_service JTS_Service.sql ... done!
mysql_execute: presence Update_Presence.sql ... done!
mysql_execute: salesforce Update_SalesForce.sql ... done!
mysql_execute: sap Update_SAP.sql ... done!
mysql_execute: cockpit cockpit.sql ... done!
mysql_execute: jtelstats2 Update_JTELWeb.sql ... done!
mysql_execute: jtelstats2 Update_JTELStats2.sql ... done!
mysql_execute: jrest jrest_ResourcesParams.sql ... done!
mysql_execute: jrest Update_jrest.sql ... done!
Database update done!
Search for errors ...
CONGRATULATIONS: no errors during update.
Call update_all.sh in JTEL ...
Updating database..........
CONGRATULATIONS: no errors during update.
Call update_translations.sh in JTELCarrierPortal ...
Updating translations ...
mysql_execute: translations Update_JTELWeb_Translations.sql ... done!
Database update done!
Search for errors ...
CONGRATULATIONS: no errors during update.
Phase 2 - DB Updates - DONE.
-------------------------------------------------------------------------------------------
All done. REMEMBER: the error checking in this script is not perfect - SO TEST, TEST, TEST!
-------------------------------------------------------------------------------------------
|
Wildfly Font Patch
On each of the Wildfly Webservers, run the following script (as root or with sudo):
Code Block |
---|
/home/jtel/shared/JTELCarrierPortal/Update/patch_debian_lucida.sh |
Automatic Updates
Some services will update automatically, when they are restarted further below.
Manual Updates
The following services must currently be updated manually by copying the new binaries from //acd-store/shared.
Machine(s) | What | It is installed if you are using | How to update | ||
---|---|---|---|---|---|
Telephony Servers | Platform UDP Listener | ACD / IVR | For service installations only: start the listener once, manually using c:\PlatformUDPListener\startListener.bat then stop it again once it is running. | ||
REST API | REST | Copy all files from \\acd-store\shared\jtel-system-java-services\deploy\jrest\bin to the local installation directory. | |||
Presence Aggregator | A PBX or presence connector which uses the presence aggregator:
| Copy all files from \\acd-store\shared\jtel-system-java-services\deploy\presence-aggregator\bin to the local installation directory. | |||
Telephony Connector | A PBX which uses a custom connector:
| Copy all files, except for the configuration file, from the relevant directory in \\acd-store\shared\JTELCarrierPortal\WebServices\Install | |||
Exchange Connector | E-Mail with an Exchange or Office 365 Server | Copy all files, except for jtelEWSMailService.exe.config from \\acd-store\shared\JTELCarrierPortal\WebServices\Install\jtelEWSMailService to the local installation directory.
| |||
IMAP Connector | E-Mail with an IMAP(S) Server | Copy all files, except for jtelIMAPMailService.exe.config from \\acd-store\shared\JTELCarrierPortal\WebServices\Install\jtelIMAPMailService to the local installation directory.
|
8-Server Update
8-Server is updated by pulling the git repository, checking out the newest release (for example release/rc-5.23.27) and running copy_keyfile_en_mcp_v67.cmd from C:\8Server\deploy\OEM\JTEL\.
Code Block |
---|
cd C:\8Server\deploy\OEM\JTEL\
copy_keyfile_en_mcp_v67.cmd |
Cygwin Update
Cygwin is updated as follows from a .CMD window.
This also installs any packages which are not already present.
This assumes that cygwin installer .EXE is still in the downloads folder.
Code Block |
---|
"%USERPROFILE%\Downloads\setup-x86_64.exe" ^
--site http://ftp-stud.hs-esslingen.de/pub/Mirrors/sources.redhat.com/cygwin/ ^
--no-shortcuts ^
--no-desktop ^
--quiet-mode ^
--root "c:\cygwin" ^
--arch x86_64 ^
--local-package-dir "c:\cygwin\packages" ^
--verbose ^
--prune-install ^
--packages openssh,ncftp,wget,curl,lftp,libiconv |
Update all of the .NET Packages on the windows machines. Use the following Commands:
Warning | ||
---|---|---|
| ||
|
Install Java on Windows Machines
Download here and install:
https://adoptium.net/de/temurin/
Create MySQL User for Customer (If not exist)
And update the permissions for JTEL* and JTELCustomer DBs:
Role DATA - Create MySQL User for Customer Access (Debian/Win2019)
Update Backup-Routine
Add "JTELCustomer" to backup routine at acd-dbm.
Code Block |
---|
vi /home/jtel/jtel_dailyjobs/jtel_backup.sh |
...
Copy all files from \\acd-store\shared\jtel-system-java-services\deploy\jrest\bin to the local installation directory.
...
A PBX or presence connector which uses the presence aggregator:
- Cisco
- NFON
- Teams
...
Copy all files from \\acd-store\shared\jtel-system-java-services\deploy\presence-aggregator\bin to the local installation directory.
...
A PBX which uses a custom connector:
- Avaya JTAPI
- Innovaphone
- TAPI (all)
...
Copy all files, except for the configuration file, from the relevant directory in \\acd-store\shared\JTELCarrierPortal\WebServices\Install
...
Copy all files, except for jtelEWSMailService.exe.config from \\acd-store\shared\JTELCarrierPortal\WebServices\Install\jtelEWSMailService to the local installation directory.
...
8-Server Update
...
Restart Services
Start the following services:
Machine(s) | Stop Start what | It is installed if you are using | How to start | ||
---|---|---|---|---|---|
Telephony Servers | 8-Server | ACD / IVR | Explorer to shell:startup - start the link to startup_launcher.cmd For service installations, start the robot5 service. | ||
Platform UDP Listener | ACD / IVR | Explorer to shell:startup - start the link to startListener.bat For service installations, start the jtel Platform UDP Listener service. | |||
REST API | REST | Explorer to shell:startup - start the link to start-jrest.cmd For service installations, start the jtel jrest service. | |||
Presence Aggregator | A PBX or presence connector which uses the presence aggregator:
| Explorer to shell:startup - start the link to start-presence-aggregator.cmd For service installations, start the jtel Presence Aggregator service. | |||
Telephony Connector | A PBX which uses a custom connector:
| Explorer to shell:startup - start the link to JTELInnovaphonePBXService.exe or jtelTAPIMonitorService.exe For service installations, start the service, for example the jtel TAPI service or jtel Innovaphone Service. | |||
Exchange Connector | E-Mail with an Exchange or Office 365 Server | Start the jtelEWSMailService service. | |||
IMAP Connector | E-Mail with an IMAP(S) Server | Start the jtelIMAPMailService service. | |||
Web Servers | Wildfly | Anything | Update from deploy sudo /usr/local/bin/updatejb.sh Update Core Thread Configuration
./set_task_core_threads.sh Package Upgrade - If it has not already been done | ||
Chat Servers | Chat Server | CHAT | sudo /usr/local/bin/updatesc.sh | ||
DB Servers | Platform UDP Listener | SOAP | sudo /usr/local/bin/updatepl.sh |
...