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DescriptionIn this report for every selected agent the consolidated performance values per ACD group and status are displayed as a sum. Parameter | ||
Name | Value | Description | Agents | ACD-Agent Status |
Period | Agent status will be considered exactly within the time intervals and the proportionate duration are calculated. For calls, the group entry within the time intervals is relevant. Call duration/ringing time will be calculated completely (thus also in case of exceedance of a time interval). |
Agents | Agents, whose performance is to be calculated. |
Columns
Groups | The name of the agent followed by the agent number in brackets or group name followed by the group number in brackets | |
ACD Agent Status | Name | The name of the ACD agent status value |
Counter | Number transitions in this status | |
Min. Duration | Shortest retention time in this status | |
Max. Duration | Longest retention time in this status | |
Average Duration | Average retention time in this status | |
Total Duration | Total retention time in this status |
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In diesem Bericht werden für jeden der ausgewählten Agenten die konsolidierten Statusdaten pro ACD Gruppe und Status summiert dargestellt. Einstellungen des BerichtsNeben den Standardeinstellungen "Ausgabeformat" und "Zeitraum" stehen folgende weitere Einstellungen zur Verfügung:
Selektionskriterien
Spalten
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DescriptionDans ce rapport, pour chaque agent sélectionné, les valeurs de performance consolidées par groupe et statut d'ACD sont affichées sous forme de somme. Critères de sélection
Colonnes
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