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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetEnquiryDurationAgent_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

IF (b.dtEnquiryEnd IS NULL) THEN

sum (b.dtCallEnd - b.dtEnquiryStart)

ELSE

sum (b.dtEnquiryEnd - b.dtEnquiryStart)

WHERE

acdb.bOutbound = 0

Total duration of the enquiry

...

calls of the

...

current agent in the ACD group(s) in which he was logged in within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetEnquiryDurationAgent_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

IF (b.dtEnquiryEnd IS NULL) THEN

sum (b.dtCallEnd - b.dtEnquiryStart)

ELSE

sum (b.dtEnquiryEnd - b.dtEnquiryStart)

WHERE

acdb.bOutbound = 0

Durée totale des appels de demande de renseignements de l'agent actuel dans le(s) groupe(s) ACD dans le(s)quel(s) il était connecté dans une tranche de temps particulière.