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Comment: Content imported from a Scroll Translations translation file.

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Sv translation
languageen

AcdB - AcdGetRingingDuration_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

...

 acdb.bOutbound = 0

SUM (b.dtCallStart - IFNULL( b.dtCallConnect, b.dtCallEnd))


Total duration of ringing time on the phone line of the current agent in the ACD group(s) he is logged in within a particular time slice.

If the call ended without connection to an agent (b.dtCallConnect IS NULL) the difference is calculated with the call end timestamp (b.dtCallEnd) else it is calculated with the call connection timestamp.

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Sv translation
languagefr

AcdB - AcdGetRingingDuration_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

 acdb.bOutbound = 0

SUM (b.dtCallStart - IFNULL( b.dtCallConnect, b.dtCallEnd))


Durée totale de la sonnerie sur la ligne téléphonique de l'agent actuel dans le(s) groupe(s) ACD auquel il est connecté dans une tranche de temps particulière.

Si l'appel s'est terminé sans connexion à un agent (b.dtCallConnect IS NULL), la différence est calculée avec l'horodatage de fin d'appel (b.dtCallEnd), sinon elle est calculée avec l'horodatage de connexion d'appel.