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If the softphone is blocked with the following error, you need to add the URL to the jtel portal as a trusted URL in the Salesforce settings.


Error: b.static.lightning.force.com/:1 Refused to frame 'https://release1-webrele....jtel.de/' because it violates the following Content Security Policy directive: "frame-src 'self' blob: mailto: *.force.com *.quip.com ....develop.my.salesforce.com *.vf.force.com https://*.arcgis.com".

Step-by-step guide

  1. Start the setup in salesforce:
  2. Search for 'Trusted URLs'.
  3. Add a trusted URL by clicking the "New Trusted URL" button.
  4. Set the following options. Use your own jtel Portal URL as the trusted URL.

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