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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

B - AcdGetACDTakenCalls_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

acdb.bOutbound = 0

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

acdb.dtAgentConnect IS NOT NULL

Total inbound calls answered by agents within a particular time slice. Except calls transferred by an agent to another agent or an external number.


Sv translation
languagefr

B - AcdGetACDTakenCalls_Agent

Critères utilisés (voir aussi B - KPIs des agents ACD )

Description

acdb.bOutbound = 0

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

acdb.dtAgentConnect IS NOT NULL

Total des appels entrants auxquels les agents ont répondu dans une tranche de temps donnée. Sauf les appels transférés par un agent vers un autre agent ou un numéro externe.