Versions Compared

Old Version 4

changes.mady.by.user jtel Support

Saved on

compared with

New Version 5

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Sv translation
languageen

B - AcdGetACDTransferAgentCallsDurationAvg_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

AVG(b.dtCallEnd - b.dtCallConnect)

b.bTransferAgent = 1

Average duration of inbound and outbound calls transferred by an to the agent to from another agent.


Sv translation
languagefr

B - AcdGetACDTransferAgentCallsDurationAvg_Agent

Critères utilisés (voir aussi B - KPIs des agents ACD )

Description

AVG(b.dtCallEnd - b.dtCallConnect)

b.bTransferAgent = 1

b.bTransferExternalNumber = 1

Durée moyenne des appels entrants et sortants transférés par un agent à un autre agent ou à un numéro externe.