DescriptionIn this report the number of calls and durations per transaction code per group are displayed. Finally, for every transaction code final sums are displayed.Image Removed ParameterName | Value | Description |
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Groups | | Selection of Groups |
Selection CriteriaPeriod | Entry to the group (dtGroupStart) within the indicated time intervals | Group | Group, for which the values per transaction code are to be calculated |
ColumnsACD Group | Name | Name of the ACD group followed by the group number in brackets | Service Number | Number | Platform Destination | Number | Calls | The number of calls to agents for the ACD Groups and service number combination. If no transaction code was set for this combination the row stays empty. | Transaction Code
| Name | The name of the transaction code | Total Sum | Sum of the call sections for which this transaction code was set | Max. Duration | Longest call section for which this transaction code was set | Average Duration | Average duration of call sections for which this transaction code was set |
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