changes.mady.by.user jtel Support
Saved on 2021-03-09
Saved on 2021-04-26
AcdB - AcdGetRingingDurationAgent_Group
Criteria Used (See Also AcdB - ACD Groups KPIs )
Description
sum (b. dtCallConnect - b.dtCallStart)
WHERE
acdb.bOutbound = 0
Total ringing time on the line of the selected agent in the ACD group(s) he is logged in within a particular time slice.
...
