changes.mady.by.user jtel Support
Saved on 2021-03-09
Saved on 2021-04-26
Criteria Used (see also AcdB - ACD Groups KPIs)
Description
MAX( acdb.nParallelCallsByGroup )
acdb.bOutbound = 0
The maximum number of parallel inbound calls which were actually within the ACD group when the call entered the ACD group.
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