changes.mady.by.user jtel Support
Saved on 2021-03-09
Saved on 2021-04-26
Criteria Used (see also AcdB - ACD Groups KPIs)
Description
acdb.bOutbound = 0
a.bCallerHangup = 1
acdb.dtQueueStart IS NULL
The total number of inbound calls which entered an ACD group within a particular time slice and which were hung up by the caller before the the queue started.
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