B - AcdGetACDTakenCalls_Agent
Criteria Used (see also B - ACD Agent Agents KPIs ) | Description |
|---|---|
acdb.bOutbound = 0 b.bTransferAgent = 0 b.bTransferExternalNumber = 0 acdb.dtAgentConnect IS NOT NULL | Total inbound calls answered by agents within a particular time slice. Except calls transferred by an agent to another agent or an external number. |
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