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AcdB - AcdGetTransferredCallsByAgent_GroupServiceNumber

Criteria Uses AcdB - ACD Groups KPIsUsed ( ACD Group Service Number KPIs)

Description

b.bOutbound = 0

AND b.TransferAcdSynonymsID IS NOT NULL

AND b.bTransferExternalNumber = 1

AND b.bTransferAgent = 1

All inbound calls which entered an ACD group and service number within a particular time slice, which were either forward to another agent or to an external destination.


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