changes.mady.by.user jtel Support
Saved on 2021-03-09
Saved on 2021-03-16
Criteria Used (see also AcdB - ACD Groups Group Service Number KPIs)
Description
bOutbound = 0
AcdGroupEndReasonsID IN (105, 205)
dtAgentConnect IS NULL
All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the call could not enter the queue because the queue was full.
See also Value Reference - AcdGroupEndReasons.
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