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AcdB - AcdGetPostCallDurationAgent_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

AND b.PostCallInterval > 0

AND b.CONNRES = 1

Total duration of the selected current agent in a status manual postcall and/or automatic postcall after the end of the call flow in the ACD group(s) in which he was logged in within a particular time slice.


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