changes.mady.by.user jtel Support
Saved on 2021-03-09
Saved on 2021-03-14
Criteria Used (see also AcdB - ACD Groups KPIs )
Description
login.bGroupLoggedIn = 1
AND
login.StatusDuration IS NOT NULL
The maximum login time of the selected current agent in a status in an ACD group within a particular time slice.
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