Versions Compared

Old Version 2

changes.mady.by.user jtel Support

Saved on

compared with

New Version 3

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Sv translation
languageen

AcdB - AcdGetAgentBusyCalls_Group

Criteria Used (see also ACD Groups KPIs (AcdB))

Description

acdb.bOutbound = 0

b.CONNRES = 3

All inbound calls which entered an ACD group within a particular time slice and were not answered because all agent lines were busy.


...