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Sv translation
languageen

AcdB - AcdGetAgentLoginTime_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

login.bGroupLoggedIn = 1

AND

login.StatusDuration IS NOT NULL

Total login duration of the selected agent current agent’s Logins time in the ACD group(s) in which he is was logged in within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetAgentLoginTime_Group

Critères utilisés (voir aussi ACDB - KPI des groupes ACD )

Description

login.bGroupLoggedIn = 1

AND

login.StatusDuration IS NOT NULL

Durée totale de connexion de l'agent sélectionné au (x) groupe (s) ACD dans lequel il est connecté au cours d'une tranche de temps particulière.