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Sv translation
languageen

AcdB - AcdGetAgentLoginCount_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

login.bGroupLoggedIn = 1

AND

login.StatusDuration IS NOT NULL

The amount of time the current agent changed his status from one to another in the ACD group(s) in which he was logged in within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetAgentLoginCount_Group

Critères utilisés (voir aussi ACDB - KPI des groupes ACD )

Description

login.bGroupLoggedIn = 1

AND

login.StatusDuration IS NOT NULL

Combien de fois l'agent sélectionné a changé son statut de l'un à l'autre dans le (s) groupe (s) ACD dans lequel il est connecté au cours d'une tranche de temps particulière.