AcdB - AcdGetAgentAutoLogOffBusy_Group Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
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login.LoginActionCode = 8 | How many The amount of time the selected current agent were automatically logged off from the ACD group in which he is was logged in because the “maximum missed calls - Busy” set in this ACD group is was reached. see also Value Reference - AcdLoginType / LoginActionCode |
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