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AcdB - AcdGetAgentAutoLogOff_Group (Inconsistent with ACD Agent Report 2)

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

login.LoginActionCode = 6The amount of time the current agent were automatically logged off from the ACD group in which he was logged inbecause the “maximum missed calls - All” set in this ACD group was reached.

See also Value Reference - AcdLoginType / LoginActionCode

or

Auto Logoff Total (Inconsistent with ACD Agent Report 1 and ACD Agent Performance Report)

login.LoginActionCode in ( 6, 7, 8, 9)


The amount of time the current agent were automatically logged off from the ACD group in which he was logged in because the “maximum missed calls - All”

set in this ACD group was reached or
  • he was logged off automatically at the time specified in the ACD group or user settings or
  • the “maximum missed calls - Busy” set in this ACD group was reached or
    • the “maximum missed calls - no answer”

    set in this ACD group was reached.

    See also Value Reference - AcdLoginType / LoginActionCode


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