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Sv translation
languageen

AcdB - AcdGetAgentAutoLogOff_Group (Inconsistent with ACD Agent Report 2)

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

login.LoginActionCode = 6


The amount of time the current agent were automatically logged off from the ACD group in which he was logged inbecause the “maximum missed calls - All” set in this ACD group was reached.

See also Value Reference - AcdLoginType / LoginActionCode

or

Auto Logoff Total (Inconsistent with ACD Agent Report 1 and ACD Agent Performance Report)

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

login.LoginActionCode in (6, 7, 8, 9)


The amount of time the current agent were automatically logged off from the ACD group in which he was logged in because

  • the “maximum missed calls - All” set in this ACD group was reached or
  • he was logged off automatically at the time specified in the ACD group or user settings or
  • the “maximum missed calls - Busy” set in this ACD group was reached or
  • the “maximum missed calls - no answer” set in this ACD group was reached.

See also Value Reference - AcdLoginType / LoginActionCode


Sv translation
languagefr

AcdB - AcdGetAgentAutoLogOff_Group

Critères utilisés (voir aussi ACDB - KPI des groupes ACD)

Description

login.LoginActionCode = 6


Combien de fois l'agent sélectionné a été automatiquement déconnecté du groupe ACD dans lequel il est connectéparce que le «nombre maximum d'appels manqués - Tous» défini dans ce groupe ACD est atteint.

voir aussi Référence de valeur - AcdLoginType / LoginActionCode