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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetCallerHangupCallsDurationMax_GroupServiceNumber

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NULL

acdb.bCallerHangup = 1

acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

The maxumum time difference between dtGroupStart and dtGroupEndfor incoming calls through the selected service numbers where the caller did not speak to an agent and hung up before or whilst in the ACD queue.

See also Value Reference - AcdGroupEndReasons.


Sv translation
languagefr

AcdB - AcdGetCallerHangupCallsDurationMax_GroupServiceNumber

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NULL

acdb.bCallerHangup = 1

acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

La différence de temps maximale entre dtGroupStart et dtGroupEndpour les appels entrants via les numéros de service sélectionnés où l'appelant n'a pas parlé à un agent et a raccroché avant ou pendant la file d'attente ACD.

Voir aussi Valeur de référence - AcdGroupEndReasons