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This API is called when a click to dial is requested by agents using SAP. The API can decide whether the call can proceed, and what service number should be used when the call is made. To make use of this API, a REST endpoint must be provided in SAP for the Jtel System to access. The following pages describe an example implementation. RequestGET ParametersData is passed to this API as parameters in the GET request. The following parameters are provided:
http Status CodesThe following status codes should be used:
Return DataData should be returned from this request in JSON format. The following fields should be supplied:
The Jtel jtel system will attempt to match a ServiceNumber based on the Contract Number, which must be set by concatenating the distributionChannelCodeText and countryCode in Jtel jtel service number configuration. The found ServiceNumber will be used for signalling the outbound call. |
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