Choose in the main menu to view a list of calls to service numbers in the current client account. Logging is activated by default for all service numbers. The table contains the following data: Service Number | The service number which was called. | | Workflow Connector | The used workflow connector which extends the capabilities of the system for receiving events from other business systems. | | Monitor Point | The monitor point which corresponds to the used workflow connector. | Calling Party Number | The Caller ID of the caller. Depending on your individual rights on the system,
you may only see XXX for the last 3 digits of the number. | Call Start | The date and time of the start of the call. | Call Connect | The date and time the call was connected (offhook). | Call End | The date and time the call ended. | Call Seconds | The duration of the call in seconds (only connected time is counted). |
The maximum time for which call logs are kept by the system is dependent on the system configuration. If you click on in the column, the call log details are shown. The table contains the following data: Sequence Number | The sequential number of the log entry. | Time | The time at which this entry was created. | Second | The second from the start of the call at which this entry was created. | Routing Application | The name of the routing application | Routing Application - Version | The name of the routing application version. |
Object Name
| The name of the object in the routing application. In the network IVR,
this name corresponds to the object name in the program tree.
In ACD and Conference Server Applications a name is shown,
which corresponds to the module in that part of the system. | Text | The text of the log message entry. |
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