Page History

A new variable $statisticsparta_id containing the ID of the StatisticsPartA record for the call has been added to the FTP upload filename variables for call recordings.

The legacy TTS and TTS variable objects have been removed. Please use the new Realtime TTS or Realtime TTS with Variable Engine objects instead.

A new object Input ASR has been added to the IVR.

This object works as follows:

• Play a configured prompt file or use Realtime TTS to play a prompt
• Start the ASR during the prompt if barge-in is configured, otherwise after the prompt
• Process the ASR result using an entity extractor

Currently the following extractors are available and tested for German and English:

• Any Speech (full text)
• Digits
• Money
• Yes / No

Further extractors including dates / times and extractors for other languages are currently under development.

Note, this requires a Microsoft Azure Cognitive Services Subscription and the following parameters to be set in the Clients Parameters table:

• Azure.SpeechServices.APIKey Set to the key required to access the subscription.
• Azure.SpeechServices.EndPoint Set to the end point to be used. For example *https://westeurope.stt.speech.microsoft.com/speech/recognition/conversation/cognitiveservices/v1*
• Azure.SpeechServices.Region Set to the region you wish to use. In most cases you can specify westeurope

A new report ACD-E-001 - ACD Events Details Report has been added. See https://wiki.jtel.de/x/FYhhB for details.

The TAC-Display was wrong in the Mini Client on the first call for a newly created user, due to an incorrect page size being used for the display of the TAC table. This problem has been fixed.

The Azure login cpecific cookies are saved in the windows registry to synchronize with browser behavior.

PBX users created by the Teams connectors are not updated correctly when changing the telephone number. This problem has been fixed.

The inbox folder for a new client would not always be created when a client was created then an IMAP connector was created. This problem has been fixed.

The REST Query Advanced object would encode query parameter values containing a + incorrectly. This problem has been fixed.

Partial matching support has been added to the List Functions in the IVR.

This must be activated using the new option “partial match” in the List search object.

The search is performed as follows:

• Search for a partial match at the start of the key column values with the supplied value, returning the longest match found (if any).

For example, imagine the following list entries:

And the $caller value of 498946149500.

• The returned value will be the second entry 4989 as the matched length at the start of Value1 is longest

JTELStats2 now contains two now compression routines - CompressedACDB15 and CompressedACDBDay tables are provided which compress the statistics based on an ACD Groups view of the calls. This means that for example, if a call is transferred from one group to another, it will be counted twice in the report. This type of counting is useful, for example, when using some personell planning tools which require a group / queue based view of the data for predicting the number of required agents.

See https://wiki.jtel.de/x/fIhhB for more details.

The following fields have been removed from both CompressedA15 and CompressedADay:

GroupTransfer_OK_Time_CallStart_CallConnect_Total
GroupTransfer_OK_Time_CallStart_CallConnect_Max
GroupTransfer_OK_Time_CallConnect_CallEnd_Total
GroupTransfer_OK_Time_CallConnect_CallEnd_Max

When a call transfer from one ACD group was made by an agent to another ACD group using blind transfer - the incorrect AcdStatisticsPartBID was used in the StatisticsPartB record. This problem has been fixed.

A new field AcdGroupEntryReasonsID has been added to the ACD statistics table AcdStatisticsPartB. It can take the following values:

NULL = The call was routed directly to the acd group and this is the first acd group the call has been processed in

1 = The call was routed to the ACD group due to an agent making a call transfer from one group to another group (blind or assisted)

2 = The call was routed to the ACD group by a group rule overflowing from one group to another

3 = The call was routed to the ACD group by the IVR and this was not the first group the call was processed in (so the call was in the ACD, left to go back to the IVR and then was routed to another ACD group by the IVR)

Existing Data:

• It is not possible to reliably detect value 1 or value 3 (call transfer by an agent or IVR routing back to the ACD) in existing data. When an update to this release is performed, old data will contain the correct value NULL for direct routing to the ACD group or 2 (overflow) for all other cases.

The http Request object has been removed. Applications which use this functionality should replace the object with either REST Query or REST Query Advanced, which both provide the necessary functionality.

It should be possible to create synonyms even without announcement ID.

The DB Query Return All object could iterate over the incorrect recordset if multiple results were returned. This problem has been fixed.

It is now possible to change the maximum queue time parameter in the ACD using a group rule with the action type “Change Parameter”.

Task Scheduler - When Maximum Tries is set to 0, the error process runs immediately. Instead, at least one attempt at running the task should be attempted. This problem has been fixed.

When deleting a security group, all users in the security group are now deactivated. However, no warning message was displayed. This has been fixed.

The comment "Callback was initiated." was not added to the media event history when a call from a media event is initiated. This has been fixed.

The average values displayed in the report were calculated incorrectly, this problem has been fixed.

A new report variant of ACD-G-002 has been produced. The report contains one table per selected ACD group instead of one table for all of the selected ACD-Groups.

The button “call” was visible in agent home for agent groups. The button is now disabled, as it is not possible to call an agent group directly, rather an associated configuration group must be called.

The cut and paste javascript code for the integration of the video server now uses the correct domain name as configured in the client master data instead of an example domain.

The comment field in the MediaEvents view was cleared when taking a call. This problem has been fixed.

Making a call from a Voicemail or Callback event with option Preset does not choose the original service number. This problem has been fixed.

From release 3.33 all java services now require java 17 as a minimum.

Realtime TTS can now be used in the following IVR objects:

• Input Menu DTMF
• Input Menu DTMF ASR
• Input Menu DTMF Variable
• Input Digits DTMF
• Input Digits DTMF ASR

Note, this requires a Microsoft Azure Cognitive Services Subscription and the following parameters to be set in the Clients Parameters table:

• Azure.SpeechServices.APIKey Set to the key required to access the subscription.
• Azure.SpeechServices.EndPoint Set to the end point to be used. For example https://westeurope.stt.speech.microsoft.com/speech/recognition/conversation/cognitiveservices/v1
• Azure.SpeechServices.Region Set to the region you wish to use. In most cases you can specify westeurope

Changes have been made to the way the chat loads the override.css file. It is now only loaded when the iframe for the chat is loaded, and not on every rebind attempt.

In the Supervisor - Input Status view, the popup responsible for displaying the column selection is not rendered from the table of total media events. This issue has been fixed.

The call recording button was not operable whilst call monitoring (by the supervisor) was in progress. This problem has been fixed.

A new object Task Clone has been added to the Workflow / IVR GUI. This object is capable of cloning existing tasks and scheduling them at a future date based on varous parameters. The fixed parameters of the task are cloned by the object (such as whether it is a repeating task, which service number to use, etc.) and the variable parameters are specified as parameters to the object, such as the destination and json parameters.

The parameter Portal.TaskScheduler.MaxAgeDays controls the new cleaner for the task scheduler. This cleans up tasks which are in the DONE state and are older than the configured number of days. Note, that tasks which are reqired as templates for cloning should simply be set to the READY state and deactivated. Do not leave a task in DONE if it is to be used for a clone.

The Dialler CTI mode had an erroneous button display when the result code popup was displayed. This problem has been fixed.

A space in the Acd Group name would break the FTP upload of a call recording. This problem has been fixed, spaces are now URL encoded with %20 before uploading.

The object categories and the contained objects in the sidebar of the GUI (object selection) are now sorted alphabetically for the user’s selected language.

The task scheduler could hang on non-repeating tasks which were being rescheduled erroneously. This problem has been fixed.

In some IVR GUI objects, when a selection is made the size of the popup changes. This could result in the “Close” button being still visible, but slightly cut off at the bottom of the popup. This problem has been fixed.