Call Center Adapter Installation

Please setup a Salesforce account and follow this link create the Innovaphone app inside Salesforce.

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Then, you will have the following Call center, click on it

then Then click the button "Manage Call Center Users" and add the required users to the call centecenter

This guide explains how to activate the jtel ACD using the Lightning SalesForce experience.

Create a new Lightning App

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Add the Open CTI Softphone to the list of utility items:

Customise Customize the utility item as required:

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