jtel Salesforce Connector for innovaphone

Overview

The jtel application allows you to use an innovaphone Cloud PBX client within Salesforce using the jtel Salesforce connector. 

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You can also select your device (hardphone, softphone) inside the App if you have multiple phones.

License Information

The licensing is handled and obtained via innovaphone. The license is user based. One license per named user with any number of devices within the PBX.  This license is debited if the function is configured for a user on the PBX – independent of the usage, no concurrent or floating license. Please carefully read our license and service agreement here: https://www.jtel.de/en/licenses 

Support

The "jtel Salesforce Connector for innovaphone" installation instructions provided here are freely available. Furthermore, the valid user licence does NOT include any other SUPPORT.   

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 To buy technical support follow the URL https://www.jtel.de/en/licenses and complete the Support Request Form.

Setup

In this section we describe how to install and use the jtel Salesforce Connector App in Innovaphone.

Setup in Innovaphone App platform

Download from the App Store

Go to App Store in AP Manager and search for the App: The App name is jtel Salesforce

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we will  need this URL later to setup the Salesforce.

Setup in Salesforce

Please follow this link to Setup a Salesforce account and create the Innovaphone app inside Salesforce.

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<callCenter>
    <section sortOrder="0" name="reqGeneralInfo" label="General Information">
        <item sortOrder="0" name="reqInternalName" label="InternalNameAAA">InnovaphoneAdapter</item>
        <item sortOrder="1" name="reqDisplayName" label="Display Name">Innovaphone SalesForce Adapter</item>
        <item sortOrder="2" name="reqAdapterUrl" label="CTI Adapter URL">https://<appplatform_url>/jtelsalesforce/jtel-jtelsalesforce.htm</item>
        <item sortOrder="3" name="reqUseApi" label="Use CTI API">true</item>
        <item sortOrder="4" name="reqSoftphoneHeight" label="Softphone Height">400</item>
        <item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">260</item>
        <item sortOrder="6" name="reqSalesforceCompatibilityMode" label="UI Compatibility Mode">Classic_and_Lightning</item>
    </section>
    <section sortOrder="1" name="reqDialingOptions" label="Dialing Options">
        <item sortOrder="0" name="reqOutsidePrefix" label="Outside Prefix"></item>
        <item sortOrder="1" name="reqLongDistPrefix" label="Long Distance Prefix">0</item>
        <item sortOrder="2" name="reqInternationalPrefix" label="International Prefix">00</item>
    </section>
</callCenter>

Usage

When entering your Salesforce account, you are able to find the App

Login

You will need 3 inputs to Login

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