jtel Salesforce Connector for innovaphone

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Overview

The jtel application allows you to use an innovaphone Cloud PBX client within Salesforce using the jtel Salesforce connector. 

The following functionality is made available: 

• On incoming call automatic contact search and screen pop of records in Salesforce. 
• Click to Dial from any valid record in Salesforce for automated outgoing call dialling. 

With this app, you can login to your Innovaphone account, you will see the status of your connected device alongside with your name, you can enter a destination number and start a call.

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You can also select your device (hardphone, softphone) inside the App if you have multiple phones.

License Information

The licensing is handled and obtained via innovaphone. The license is user based. One license per named user with any number of devices within the PBX.  This license is debited if the function is configured for a user on the PBX – independent of the usage, no concurrent or floating license. Please carefully read our license and service agreement here: https://www.jtel.de/en/licenses 

Support

The "jtel Salesforce Connector for innovaphone" installation instructions provided here are freely available. Furthermore, the valid user licence does NOT include SUPPORT.   

 Should you still require technical support, this must be purchased additionally from jtel.  

 Buy technical support (https://www.jtel.de/en/licenses ) 

Setup

In this section we describe how to install and use the jtel Salesforce Connector App in Innovaphone.

Setup in Innovaphone App platform

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