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In the other hand, click to dial functionality in Salesforce will be unlocked that you can click on your customers/contacts phone number to start automatically a call in your Innovaphone device. When receiving an inbound call to your Innovaphone device, an automatic popup with the caller data will appear in Salesforce if the caller is already a contact.
You can also select yoiur your device (hardphone, softphone) inside the App if you have multiple phones.
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