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Machine(s)What

It is installed if you are using

How to update
Telephony ServersPlatform UDP ListenerACD / IVR

For service installations only: start the listener once, manually using c:\PlatformUDPListener\startListener.bat then stop it again once it is running.


REST APIREST

Copy all files from \\acd-store\shared\jtel-system-java-services\deploy\jrest\bin to the local installation directory.


Presence Aggregator

A PBX or presence connector which uses the presence aggregator:

  • Cisco
  • NFON
  • Teams

Copy all files from \\acd-store\shared\jtel-system-java-services\deploy\presence-aggregator\bin to the local installation directory.


Telephony Connector

A PBX which uses a custom connector:

  • Avaya JTAPI
  • Innovaphone
  • TAPI (all)

Copy all files, except for the configuration file, from the relevant directory in \\acd-store\shared\JTELCarrierPortal\WebServices\Install


Exchange ConnectorE-Mail with an Exchange or Office 365 Server

Copy all files, except for jtelEWSMailService.exe.config from \\acd-store\shared\JTELCarrierPortal\WebServices\Install\jtelEWSMailService to the local installation directory.

Info

On older installations, the .NET Framework packages might need to be updated.

The configuration file might also have to be changed if an older installation is being updated.



IMAP ConnectorE-Mail with an IMAP(S) Server

Copy all files, except for jtelIMAPMailService.exe.config from \\acd-store\shared\JTELCarrierPortal\WebServices\Install\jtelIMAPMailService to the local installation directory.

Info

On older installations, the .NET Framework packages might need to be updated.

The configuration file might also have to be changed if an older installation is being updated.


8-Server Update

8-Server is updated by pulling the git repository, checking out the newest release (for example release/rc-5.23.18).
Open a CMD-Window, change to C:\8Server\deploy\OEM\JTEL\ and then run copy_keyfile_en_mcp_v67.cmd.

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