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When Any is documented as the source in the table below, any server internal to the solution is meant. |
| Description | Protocol | Source | Port | Destination | Port(s) | Required for Non-Redundant Systems | Required for Redundant Systems | Description |
|---|---|---|---|---|---|---|---|---|
| pcs Cluster | TCP | ACD-LB | Any | ACD-LB | 2224 | No | Yes | Ports used for communication between the pcs cluster members. Required on all nodes (needed by the |
| Chat Server | TCP | ACD-LB | Any | ACD-CHAT | 3000 | Yes | Yes | Websocket for chat server |
| Database Access | TCP | Any | Any | ACD-LB | 3306 | No | Yes | Redirect port to master database |
| Database Access | TCP | Any | Any | ACD-LB | 3307 | No | Yes | Redirect port to slave database used for real-time reporting |
| Database Access | TCP | Any | Any | ACD-LB | 3308 | No | Yes | Redirect port to slave database used for historical reporting |
| pcs Cluster | TCP | ACD-LB | Any | ACD-LB | 3121 | No | Yes | Ports used for communication between the pcs clusters members. Required on all nodes if the cluster has any Pacemaker Remote nodes. Pacemaker's |
| Telephony Servers | UDP | PBX / SBC / SIP Trunk | Any | ACD-TEL | 5060 | Yes | Yes | Port used for SIP |
| pcs Cluster | TCP | ACD-LB | Any | ACD-LB | 5403 | No | Yes | Ports used for communication between the pcs clusters members. Required on the quorum device host when using a quorum device with |
| pcs Cluster | UDP | ACD-LB | Any | ACD-LB | 5404 | No | Yes | Ports used for communication between the pcs clusters members. Required on corosync nodes if |
| pcs Cluster | UDP | ACD-LB | Any | ACD-LB | 5405 | No | Yes | Ports used for communication between the pcs clusters members. Required on all corosync nodes (needed by |
| Hazelcast Cluster | TCP | ACD-DBM | Any | ACD-DBM | 5701 - 5801 | Yes | Yes | Hazelcast cluster ports. |
| Web Server Access | TCP | Any | Any | ACD-JB | 8080 | Yes | Yes | http server port for accessing the webserver. |
| REST Service Access | TCP | ACD-LB | Any | ACD-REST | 8091 | Yes | Yes | Rest interface |
| pcs cluster | TCP, UDP | ACD-LB | Any | ACD-LB | 9929 | No | Yes | Required to be open on all cluster nodes and booth arbitrator nodes to connections from any of those same nodes when the Booth ticket manager is used to establish a multi-site cluster. |
| Telephony Servers | UDP | ACD-TEL | Any | ACD-TEL | 20202 | No | Yes | If building a cluster with more than one telephony server, this is the broadcast port used for interchassis communication and discovery. |
| Web Server Communication | UDP | ACD-JB | Any | ACD-JB | 20640 | Yes | Yes | When changing slides in the presentation, this port is used to send the information to the other web servers. The 8-Server sends information to the web servers so that the information of the current conference call is displayed in the browser. This setting can be found in the parameters: ConfServer.WebServer.UDP.Port |
Webserver conference control of telephony | UDP | ACD-JB | Any | ACD-TEL | 20641 | Yes | Yes | Used for controlling telephone conferences from the web application. ConfServer.Daemon.UDP.r5 must be running on the target telephony server. The actual destination for the message is determined dynamically by the web application. This setting can be found in the parameters: ConfServer.Daemon.UDP.Port |
| Telephony Servers - TTS generation | UDP | Any | Any | ACD-TEL | 20643 | Yes | Yes | IP address and port of the telephony server on which the TTS daemon is running (only for installations with TTS installed). Used to initiate ad-hoc tts generation. This setting can be found in the parameters: Portal.Daemon.TTS.UDP.Address |
| Event generation for APIs | UDP | Any | Any | ACD-JB | 20644 | Yes | Yes | Communication from event producers to the hazelcast cluster on change of various status for signaling events via the APIs or internally. The PlatformUDPListener must run on the corresponding target computers. If running on the source itself, no port will need to be opened between the servers. This setting can be found in the parameters: ACD.UDP.MediaEventsListener.Address |
| Call initiation and call control | UDP | Any | Any | ACD-TEL | 20645 | Yes | Yes | Communication from servers to the daemon process for ACD and call control. Note: The daemon ACD.Daemon.UDP.r5 must run on the corresponding ACD-TEL server. This setting can be found in the parameters: dialler.8Servers.IPs |
| TAPI call forwarding and redirection control | UDP | Any | Any | ACD-TEL | 40404 | Yes | Yes | Used to control the call forwarding settings in the PBX via the PBX connector (usually ECSTA or a multi-line TAPI). This setting can be found in the parameters: Portal.JTELTAPIServer.UDP.Address |
| Call initiation via PBX connector | UDP | ACD-JB | Any | ACD-TEL | 40406 | Yes | Yes | The IP address of the PBX-Connector, if outdials are to be initiated via the PBX connector and not via the telephony server. This setting can be found in the parameters: dialler.ClickToCall.UDP.Connector.Host Recommendation: set dialler.ClickToCall.UDP.Connector.Host EMPTY if the telephony server is to be used for outdial requests. Otherwise when set then ALL click-to-cial commands will be sent directly to the PBX connector. |
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