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Info

During the basic installation of a jtel ACD, all firewalls are configured locally. There is generally no requirement to install additional firewalls between the jtel ACD virtual machines.

For further information, please visit the pages describing the basic installation of a jtel system: Debian Linux + Windows Server 2019

Glossary

NameFunction
TELEPHONYThe telephony servers of the system
DATABASESThe database masters and slaves
DATABASE MASTERSThe database masters 
LOAD BALANCERThe load balancers containing the haproxy
WEBSERVERThe webservers
STORAGEThe storage servers containing the samba fileshare
CHATSERVERServers which the Chat services are running on
RESTSERVERServers which the REST API services are running on

Table (System Parameters)

Host (System Parameter jtel ACD)Port Setting (System Parameter jtel ACD)ProtocolSourcePortDestinationPort
Internal CommunicationExternal Communication
Description
ACD.UDP.Daemon.AddressACD.UDP.Daemon.PortUDP

WEBSERVER

AnyTELEPHONY (DAEMON)20645
YesNo

Communication from the web server to the daemon process for ACD control.

Note: The daemon ACD.Daemon.UDP.r5 must run on the corresponding TELEPHONY server.

ACD.UDP.MediaEventsListener.Address(Static Setting)UDPDATABASESAnyPLATFORM UDP LISTENER20644
YesNo

Communication from database server to hazelcast (web server) on change of agent status for signaling events via SOAP.

The platformUDPListener must run on the corresponding target computers. (Preferably on localhost - only on the DB masters, not slaves).

ACD.UDP.Webserver.AddressACD.UDP.Webserver.PortUDPTELEPHONYAnyPLATFORM UDP LISTENER20644
Yes
No

Communication of 8-Server TELEPHONY processes to Hazelcast (web server) on change of call status for signaling of events to SOAP and Agent-Home.

The platformUDPListener must run on the corresponding target computer. (Preferably on localhost).

(connection is initiated by web application in each case)ConfServer.Daemon.UDP.PortUDPWEBSERVERAny TELEPHONY (DAEMON)20641
YesNo
Controlling the telephone conference from the web application. ConfServer.Daemon.UDP.r5 must be running on the target computer ( 8-Server). The actual destination for the message is determined dynamically by the web application
.

ConfServer.WebServer.UDP.Address

(Configure all, seperate with colon and no spaces)

ConfServer.WebServer.UDP.PortUDP

TELEPHONY

WEBSERVER

AnyWEBSERVER20640YesNo

When changing slides in the presentation, this port is used to send the information to the other web server.

The 8-Server sends information to the web servers so that the information of the current conference call is displayed in the browser
.
dialler.8Servers.IPsdialler.ClickToCall.UDP.8ServerCommand.PortUDPWEBSERVERAny TELEPHONY (DAEMON)20645
Yes
No

Port on the 8-Server to which the commands are sent via UDP for the Dialler.

Must be set the same as ACD.UDP.Daemon.Port, because the commands are directed to ACD.Daemon.UDP.r5.

dialler.ClickToCall.UDP.Connector.Hostdialler.ClickToCall.UDP.Connector.PortUDPWEBSERVERAnyPBX CONNECTOR40406
Yes
No

From the web server, the IP address of the PBX-Connector, if outdials are to be initiated via the connector (and not via the 8-Server).

Recommendation: set dialler.ClickToCall.UDP.Connector.Host EMPTY if 8-Server is to be used for Outdial.

Otherwise set (only with Innovaphone), then ALL Click-To-Dial commands run directly out via the Innovaphone.

Portal.AgentCallControl.UDP.AddressPortal.AgentCallControl.UDP.PortUDP
AnyPBX CONNECTOR40406
YesNo
IP address and port of the PBX-Connector, if commands such as "Answer" are supported via the PBX-Connector.
Portal.Daemon.TTS.UDP.AddressPortal.Daemon.TTS.UDP.PortUDPTELEPHONYAny

TELEPHONY (DAEMON)

20643
YesNo

IP address and port of the 8-Server on which the TTS daemon is running (only for installations with TTS installed).


Portal.JTELTAPIServer.UDP.AddressPortal.JTELTAPIServer.UDP.PortUDPTELEPHONYAnyPBX CONNECTOR40404
YesNo
IP address and port of the JTELTAPI forwarding service, when using the connector with TAPI / ECSTA.(
8Server Intershassis communcation
UDPTELEPHONYAny8Server20202
YesNo
If building a cluster with more than one 8-Server, enter the broadcast address for interchassis communication, using port 20202:

All Linux

ComponentProtocolSourcePortPorts / PortrangeDescription
SSHTCP

jtel Support

Any22

Remote Access to Linux Systems.

All Windows

ComponentProtocolSourcePortPorts / PortrangeDescription
RDPTCP + UDP

jtel Support

Any3389

Remote Access to Windows Systems.

All ports

ComponentHostProtocolSourcePortDestinationPorts / PortrangeRequired for Non-Redundant SystemsRequired for Redundant SystemsDescription
Load BalancersACD-LBTCPAnyAnyLOAD BALANCER80YesYesPort used for HTTP access
Load BalancersACD-LBTCPAnyAnyLOAD BALANCER443YesYesPort used for HTTPS access
Samba FileshareACD-STORETCPSTORAGEAnyALL445YesYes

Ports used by the samba fileshare to provide access for the other jtel vms. All other virtual machines use this port for communication with the fileshare.

This port is required in BOTH redundant and non redundant architecture.

pcs clusterACD-LB/STORETCP

LOAD BALANCER 

STORAGE

Any

LOAD BALANCER

STORAGE

2224NoYes

Ports used for communication between the pcs clusters members.

NOT needed when no redundancy is installed.


Required on all nodes (needed by the pcsd Web UI and required for node-to-node communication)
It is crucial to open port 2224 in such a way that pcs from any node can talk to all nodes in the cluster, including itself. When using the Booth cluster ticket manager or a quorum device you must open port 2224 on all related hosts, such as Booth arbiters or the quorum device host.

Chat ServersACD-CHATTCPLOAD BALANCERAnyCHATSERVERS3000YesYesWebsocket for chat server
DatabaseACD-DBM/DBS/DBRTCPDATABASESAny

ALL

3306YesYesPorts used by the MySQL to provide access to the other machines, and MySQL Tools like DBForge MySQL used on other machines in the Network.
Load BalancersACD-LBTCPWEBSERVERSAnyLOAD BALANCER3307NoYesRedirect port to slave database used for reporting
Load BalancersACD-LBTCPWEBSERVERSAnyLOAD BALANCER3308NoYesRedirect port to slave database used for reporting
pcs clusterACD-LB/STORETCP

LOAD BALANCER

STORAGE

Any

LOAD BALANCER

STORAGE

3121NoYes

Ports used for communication between the pcs clusters members.

NOT needed when no redundancy is installed.


Required on all nodes if the cluster has any Pacemaker Remote nodes.


Pacemaker's crmd daemon on the full cluster nodes will contact the pacemaker_remoted daemon on Pacemaker Remote nodes at port 3121. If a separate interface is used for cluster communication, the port only needs to be open on that interface. At a minimum, the port should open on Pacemaker Remote nodes to full cluster nodes. Because users may convert a host between a full node and a remote node, or run a remote node inside a container using the host's network, it can be useful to open the port to all nodes. It is not necessary to open the port to any hosts other than nodes.

Telephony ServersACD-TELUDPPBX / SBCAnyTELEPHONY5060YesYesPorts used for SIP 
pcs clusterACD-LB/STORETCP

LOAD BALANCER

STORAGE

Any

LOAD BALANCER

STORAGE

5403NoYes

Ports used for communication between the pcs clusters members.

NOT needed when no redundancy is installed.


Required on the quorum device host when using a quorum device with corosync-qnetd. The default value can be changed with the -p option of the corosync-qnetd command.

pcs clusterACD-LB/STOREUDP

LOAD BALANCER

STORAGE

Any

LOAD BALANCER

STORAGE

5404NoYes

Ports used for communication between the pcs clusters members.

NOT needed when no redundancy is installed.


Required on corosync nodes if corosync is configured for multicast UDP

pcs clusterACD-LB/STOREUDP

LOAD BALANCER

STORAGE

Any

LOAD BALANCER

STORAGE

5405NoYes

Ports used for communication between the pcs clusters members.

NOT needed when no redundancy is installed.


Required on all corosync nodes (needed by corosync)

pcs cluster

UDP Listener

ACD-DBM
ACD-TEL
ACD-JB
ACD-

LB/STORE

CHAT

TCP
, UDP

LOAD BALANCER

STORAGE
TELEPHONY
CHATSERVERS
DATABASE MASTERS
WEBSERVERS		Any

LOAD BALANCER

STORAGE

TCP 9929, UDP 9929NoYesRequired to be open on all cluster nodes and booth arbitrator nodes to connections from any of those same nodes when the Booth ticket manager is used to establish a multi-site cluster.Samba FileshareACD-STORETCPSTORAGEAnyALL

TELEPHONY
CHATSERVERS
DATABASE MASTERS
WEBSERVERS

5701 - 5801YesYesHazelcast cluster ports. 
Load BalancersACD-LBTCPAnyAnyLOAD BALANCER7777
445
YesYes

Ports used by the samba fileshare to provide access for the other jtel vms. All other virtual machines use this port for communication with the fileshare.

This port is required in BOTH redundant and non redundant architecture.

Port used for HTTP access to the HaProxy admin GUI
WebserversACD-JBTCPLOAD BALANCERAnyWEBSERVER8080YesYesHttp server port
REST ServersACD-RESTTCPRESTSERVERSAnyLocal + Public Network ?8091YesYesRest interface
pcs clusterACD-LB/STORETCP, UDP

LOAD BALANCER

STORAGE

Any

LOAD BALANCER

STORAGE

TCP 9929, UDP 9929NoYesRequired to be open on all cluster nodes and booth arbitrator nodes to connections from any of those same nodes when the Booth ticket manager is used to establish a multi-site cluster.
DatabaseACD-DBM/DBS/DBRTCPDATABASESAny

ALL

3306YesYesPorts used by the MySQL to provide access to the other machines, and MySQL Tools like DBForge MySQL used on other machines in the Network.UDP Listener

ACD-DBM
ACD-TEL
ACD-JB
ACD-CHAT

TCPTELEPHONY
CHATSERVERS
DATABASE MASTERS
WEBSERVERSAny

TELEPHONY
CHATSERVERS
DATABASE MASTERS
WEBSERVERS

5701 - 5801YesYesHazelcast cluster ports. WebserversACD-JBTCPLOAD BALANCERAnyWEBSERVER8080YesYesHttp server port
WebserversACD-JBUDPWEBSERVERAnyWEBSERVER20640YesYes

When changing slides in the presentation, this port is used to send the information to the other web server.

The 8-Server sends information to the web servers so that the information of the current conference call is displayed in the browser.

WebserversACD-JBUDP

WEBSERVER

DATABASE MASTERS

AnyPLATFORM UDP LISTENER20644YesYes

Communication from database server to hazelcast (web server) on change of agent status for signaling events via SOAP.

The platformUDPListener must run on the corresponding target computers. (Preferably on localhost - only on the DB masters, not slaves).





































































































Telephony ServersACD-TELUDPPBX / SBCAnyTELEPHONY30000 - 34999YesYesPorts used for RTP  
Telephony ServersACD-TELUDPPBX / SBCAnyTELEPHONY5060YesYesPorts used for SIP Load BalancersACD-LBTCPAnyAnyLOAD BALANCER80YesYesPort used for HTTP accessLoad BalancersACD-LBTCPAnyAnyLOAD BALANCER443YesYesPort used for HTTPS accessLoad BalancersACD-LBTCPAnyAnyLOAD BALANCER7777YesYesPort used for HTTP access to the HaProxy admin GUILoad BalancersACD-LBTCPWEBSERVERSAnyLOAD BALANCER3306NoYesRedirect port to master databaseLoad BalancersACD-LBTCPWEBSERVERSAnyLOAD BALANCER3307NoYesRedirect port to slave database used for reportingLoad BalancersACD-LBTCPWEBSERVERSAnyLOAD BALANCER3308NoYesRedirect port to slave database used for reportingChat ServersACD-CHATTCPLOAD BALANCERAnyCHATSERVERS3000YesYesWebsocket for chat serverREST ServersACD-RESTTCPRESTSERVERSAnyLocal + Public Network ?8091YesYesRest interface