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| Component | Host | Protocol | Source | Port | Destination | Ports / Portrange | Required for Non-Redundant Systems | Required for Redundant Systems | Description |
|---|---|---|---|---|---|---|---|---|---|
| pcs cluster | ACD-LB/STORE | TCP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 2224 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. Required on all nodes (needed by the |
| pcs cluster | ACD-LB/STORE | TCP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 3121 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. Required on all nodes if the cluster has any Pacemaker Remote nodes |
| pcs cluster | ACD-LB/STORE | TCP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 5403 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. Required on the quorum device host when using a quorum device with |
| pcs cluster | ACD-LB/STORE | UDP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 5404 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. Required on corosync nodes if |
| pcs cluster | ACD-LB/STORE | UDP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 5405 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. Required on all corosync nodes (needed by |
| pcs cluster | ACD-LB/STORE | TCP, UDP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | TCP 9929, UDP 9929 | No | Yes | Required to be open on all cluster nodes and booth arbitrator nodes to connections from any of those same nodes when the Booth ticket manager is used to establish a multi-site cluster. |
| Samba Fileshare | ACD-STORE | TCP | STORAGE | Any | ALL | 445 | Yes | Yes | Ports used by the samba fileshare to provide access for the other jtel vms. All other virtual machines use this port for communication with the fileshare. This port is required in BOTH redundant and non redundant architecture. |
| Database | ACD-DBM/DBS/DBR | TCP | DATABASES | Any | ALL | 3306 | Yes | Yes | Ports used by the MySQL to provide access to the other machines, and MySQL Tools like DBForge MySQL used on other machines in the Network. |
| UDP Listener | ACD-DBM | TCP | DATABASE MASTERS | Any | TELEPHONY | 5701 - 5801 | Yes | Yes | Hazelcast cluster ports. Ports used by the UDP Listener to send and receive UDP commands from the other hazelcast cluster members. |
| Webservers | ACD-JB | TCP | WEBSERVER | Any | TELEPHONY | 5701 - 5801 | Yes | YesPorts | used by the UDP Listener to send and receive UDP commands from the other hazelcast cluster members.Hazelcast cluster ports |
| Webservers | ACD-JB | TCP | LOAD BALANCER | Any | WEBSERVER | 8080 | Yes | Yes | Http server port |
| Webservers | ACD-JB | WEBSERVER | Any | 22 | Yes | Yes | SSH Port | ||
| Webservers | ACD-JB | UDP | WEBSERVER | Any | WEBSERVER | 20640? | Yes | Yes | When changing slides in the presentation, this port is used to send the information to the other web server. The 8-Server sends information to the web servers so that the information of the current conference call is displayed in the browser. |
| Webservers | ACD-JB | UDP | WEBSERVER | Any | ? | 20642 | Yes | Yes | ? |
| Webservers | ACD-JB | UDP | WEBSERVER DATABASE MASTERS | Any | PLATFORM UDP LISTENER | 20644 | Yes | Yes | Communication from database server to hazelcast (web server) on change of agent status for signaling events via SOAP. The platformUDPListener must run on the corresponding target computers. (Preferably on localhost - only on the DB masters, not slaves). |
| Telephony Servers | ACD-TEL | ICMPv4 | TELEPHONY | Any | Yes | Yes | TODO should be deleted | ||
| Telephony Servers | ACD-TEL | TCP | TELEPHONY CHATSERVERS DATABASE MASTERS WEBSERVERS | Any | TELEPHONY | 5701 - 5801 | Yes | Yes | Hazelcast cluster ports. Ports used by the UDP Listener to send and receive UDP commands from the other hazelcast cluster members. |
| Telephony Servers | ACD-TEL | UDPTELEPHONY | PBX / SBC | Any | PBX / SBCTELEPHONY | 30000 - 34999 | Yes | Yes | Ports used for RTP |
| Telephony Servers | ACD-TEL | UDPTELEPHONY | PBX / SBC | Any | PBX / SBCTELEPHONY | 5060 | Yes | Yes | Ports used for SIP |
| Load Balancers | ACD-LB | TCP | Any | Any | LOAD BALANCER | 80 | Yes | Yes | Port used for HTTP access |
| Load Balancers | ACD-LB | TCP | Any | Any | LOAD BALANCER | 443 | Yes | Yes | Port used for HTTPS access |
| Load Balancers | ACD-LB | TCP | Any | Any | LOAD BALANCER | 7777 | Yes | Yes | Port used for HTTP access to the HaProxy admin GUI |
| Load Balancers | ACD-LB | TCP | WEBSERVERS | Any | LOAD BALANCER | 3306 | No | Yes | Redirect port to master database |
| Load Balancers | ACD-LB | TCP | WEBSERVERS | Any | LOAD BALANCER | 3307 | No | Yes | Redirect port to slave database used for reporting |
| Load Balancers | ACD-LB | TCP | WEBSERVERS | Any | LOAD BALANCER | 3308 | No | Yes | Redirect port to slave database used for reporting |
| Chat Servers | ACD-CHAT | TCP | TELEPHONY CHATSERVERS DATABASE MASTERS WEBSERVERS | Any | TELEPHONY CHATSERVERS DATABASE MASTERS WEBSERVERS | 5701 - 5801 | Yes | Yes | Hazelcast cluster ports |
| Chat Servers | ACD-CHAT | TCP | LOAD BALANCER | Any | CHATSERVERS | 3000 | Yes | Yes | Websocket for chat server |
| REST Servers | ACD-REST | TCP | RESTSERVERS | Any | Local + Public Network ? | 8091 | Yes | Yes | Rest interface |
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