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| Component | Host | Protocol | Source | Port | Destination | Ports / Portrange | Required for Non-Redundant Systems | Required for Redundant Systems | Description |
|---|---|---|---|---|---|---|---|---|---|
| pcs cluster | ACD-LB/STORE | TCP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 2224 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. |
| pcs cluster | ACD-LB/STORE | TCP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 3121 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. |
| pcs cluster | ACD-LB/STORE | TCP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 5403 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. |
| pcs cluster | ACD-LB/STORE | UDP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 5404 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. |
| pcs cluster | ACD-LB/STORE | UDP | LOAD BALANCER STORAGE | Any | LOAD BALANCER STORAGE | 5405 | No | Yes | Ports used for communication between the pcs clusters members. NOT needed when no redundancy is installed. |
| Samba Fileshare | ACD-STORE | TCP | STORAGE | Any | ALL | 445 | Yes | Yes | Ports used by the samba fileshare to provide access for the other jtel vms. All other virtual machines use this port for communication with the fileshare. This port is required in BOTH redundant and non redundant architecture. |
| Database | ACD-DBM/DBS/DBR | TCP | DATABASES | Any | ALL | 3306 | Yes | Yes | Ports used by the MySQL to provide access to the other machines, and MySQL Tools like DBForge MySQL used on other machines in the Network. |
| UDP Listener | ACD-DBM | TCP | DATABASE MASTERS | Any | TELEPHONY | 5701 - 5801 | Yes | Yes | Ports used by the UDP Listener to send and receive UDP commands from the other hazelcast cluster members. |
| Webservers | ACD-JB | TCP | WEBSERVER | Any | TELEPHONY | 5701 - 5801 | Yes | Yes | Ports used by the UDP Listener to send and receive UDP commands from the other hazelcast cluster members. |
| Webservers | ACD-JB | TCP | LOAD BALANCER | Any | WEBSERVER | 8080 | Yes | Yes | Http server port |
| Webservers | ACD-JB | WEBSERVER | Any | 22 | Yes | Yes | SSH Port | ||
| Webservers | ACD-JB | UDP | WEBSERVER | Any | WEBSERVER | 20640 | Yes | Yes | When changing slides in the presentation, this port is used to send the information to the other web server. The 8-Server sends information to the web servers so that the information of the current conference call is displayed in the browser. |
| Webservers | ACD-JB | UDP | WEBSERVER | Any | ? | 20642 | Yes | Yes | ? |
| Webservers | ACD-JB | UDP | WEBSERVER | Any | PLATFORM UDP LISTENER | 20644 | Yes | Yes | Communication from database server to hazelcast (web server) on change of agent status for signaling events via SOAP. The platformUDPListener must run on the corresponding target computers. (Preferably on localhost - only on the DB masters, not slaves). |
| Telephony Servers | ACD-TEL | ICMPv4 | TELEPHONY | Any | Yes | Yes | |||
| Telephony Servers | ACD-TEL | TCP | TELEPHONY | Any | TELEPHONY | 5701 - 5801 | Yes | Yes | Ports used by the UDP Listener to send and receive UDP commands from the other hazelcast cluster members. |
| Telephony Servers | ACD-TEL | UDP | TELEPHONY | Any | PBX / SBC | 30000 - 34999 | Yes | Yes | Ports used for RTP |
| Telephony Servers | ACD-TEL | UDP | TELEPHONY | Any | PBX / SBC | 5060 | Yes | Yes | Ports used for SIP |
| Telephony Servers | ACD-TEL | UDP | TELEPHONY | Any | NONE | 1 - 65535 | Yes | Yes | Local UDP Ports |
| Load Balancers | ACD-LB | TCP | LOAD BALANCERAny | AnyLocal | Network ?LOAD BALANCER | 80 | Yes | Yes | Port used for HTTP access |
| Load Balancers | ACD-LB | TCP | LOAD BALANCERAny | AnyLocal | Network ?LOAD BALANCER | 443 | Yes | Yes | Port used for HTTPS access |
| Load Balancers | ACD-LB | TCP | LOAD BALANCERAny | AnyLocal | Network ?LOAD BALANCER | 7777 | Yes | Yes | Port used for HTTP access to the HaProxy admin interfaceGUI |
| Load Balancers | ACD-LB | TCP | LOAD BALANCERWEBSERVERS | Any? | LOAD BALANCER | 3306 | No | Yes | Redirect port to master database |
| Load Balancers | ACD-LB | TCP | LOAD BALANCERWEBSERVERS | Any? | LOAD BALANCER | 3307 | No | Yes | Redirect port to slave database used for reporting |
| Load Balancers | ACD-LB | TCP | LOAD BALANCERWEBSERVERS | Any? | LOAD BALANCER | 3308 | No | Yes | Redirect port to slave database used for reporting |
| Chat Servers | ACD-CHAT | TCP | TELEPHONY CHATSERVERS DATABASE MASTERS WEBSERVERS | Any | TELEPHONY CHATSERVERS DATABASE MASTERS WEBSERVERS | 5701 - 5801 | Yes | Yes | Hazelcast cluster ports |
| Chat Servers | ACD-CHAT | TCPCHATSERVERS | LOAD BALANCER | Any | ?CHATSERVERS | 3000 | Yes | Yes | Websocket for chat server |
| REST Servers | ACD-REST | TCP | RESTSERVERS | Any | Local + Public Network ? | 8091 | Yes | Yes | Rest interface |
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