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| Info |
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During the basic installation of a jtel ACD, all firewalls are configured locally. There is generally no requirement to install additional firewalls between the jtel ACD virtual machines. For further information, please visit the pages describing the basic installation of a jtel system: Debian Linux + Windows Server 2019 |
Glossary
| Name | Function |
|---|---|
| TELEPHONY | The telephony servers of the system |
| DATABASES | The database masters and slaves |
| DATABASE MASTERS | The database masters |
| LOAD BALANCER | The load balancers containing the haproxy |
| WEBSERVER | The webservers |
| STORAGE | The storage servers containing the samba fileshare |
| CHATSERVER | Servers which the Chat services are running on |
| RESTSERVER | Servers which the REST API services are running on |
Table (System Parameters)
| Host (System Parameter jtel ACD) | Port Setting (System Parameter jtel ACD) | Port | Protocol | Source (Send To) | Destination (Opens Port) | Description |
|---|---|---|---|---|---|---|
| ACD.UDP.Daemon.Address | ACD.UDP.Daemon.Port | 20645 | UDP | WEBSERVER | TELEPHONY (DAEMON) | Communication from the web server to the daemon process for ACD control. Note: The daemon ACD.Daemon.UDP.r5 must run on the corresponding TELEPHONY server. |
| ACD.UDP.MediaEventsListener.Address | (Static Setting) | 20644 | UDP | DATADATABASES | PLATFORM UDP LISTENER | Communication from database server to hazelcast (web server) on change of agent status for signaling events via SOAP. The platformUDPListener must run on the corresponding target computers. (Preferably on localhost - only on the DB masters, not slaves). |
| ACD.UDP.Webserver.Address | ACD.UDP.Webserver.Port | 20644 | UDP | TELEPHONY | PLATFORM UDP LISTENER | Communication of 8-Server TELEPHONY processes to Hazelcast (web server) on change of call status for signaling of events to SOAP and Agent-Home. The platformUDPListener must run on the corresponding target computer. (Preferably on localhost). |
| (connection is initiated by web application in each case) | ACD.UDP.Webserver.SenderPort | 20700 | UDP | WEBSERVER | TELEPHONY | Communication between web server and 8-Server for control of calls. Messages are directed to ACD.Daemon.UDP.r5. |
| (connection is initiated by web application in each case) | ConfServer.Daemon.UDP.Port | 20641 | UDP | WEBSERVER | TELEPHONY (DAEMON) | Controlling the telephone conference from the web application. ConfServer.Daemon.UDP.r5 must be running on the target computer ( 8-Server). The actual destination for the message is determined dynamically by the web application. |
ConfServer.WebServer.UDP.Address (Configure all, seperate with colon and no spaces) | ConfServer.WebServer.UDP.Port | 20640 | UDP | TELEPHONY WEBSERVER | WEBSERVER | When changing slides in the presentation, this port is used to send the information to the other web server. The 8-Server sends information to the web servers so that the information of the current conference call is displayed in the browser. |
| dialler.8Servers.IPs | dialler.ClickToCall.UDP.8ServerCommand.Port | 20645 | UDP | WEBSERVER | TELEPHONY (DAEMON) | Port on the 8-Server to which the commands are sent via UDP for the Dialler. Must be set the same as ACD.UDP.Daemon.Port, because the commands are directed to ACD.Daemon.UDP.r5. |
| dialler.ClickToCall.UDP.Connector.Host | dialler.ClickToCall.UDP.Connector.Port | 40406 | UDP | WEBSERVER | PBX CONNECTOR | From the web server, the IP address of the PBX-Connector, if outdials are to be initiated via the connector (and not via the 8-Server). Recommendation: set dialler.ClickToCall.UDP.Connector.Host EMPTY if 8-Server is to be used for Outdial. Otherwise set (only with Innovaphone), then ALL Click-To-Dial commands run directly out via the Innovaphone. |
| Portal.AgentCallControl.UDP.Address | Portal.AgentCallControl.UDP.Port | 40406 | UDP | PBX CONNECTOR | IP address and port of the PBX-Connector, if commands such as "Answer" are supported via the PBX-Connector. | |
| Portal.Daemon.TTS.UDP.Address | Portal.Daemon.TTS.UDP.Port | 20643 | UDP | TELEPHONY | TELEPHONY (DAEMON) | IP address and port of the 8-Server on which the TTS daemon is running (only for installations with TTS installed). |
| Portal.JTELTAPIServer.UDP.Address | Portal.JTELTAPIServer.UDP.Port | 40404 | UDP | TELEPHONY | PBX CONNECTOR | IP address and port of the JTELTAPI forwarding service, when using the connector with TAPI / ECSTA. |
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